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Business Customer Manager

Salary: up to £35,000 (plus benefits)

London

Currys, Tottenham Court Road (L02805)
Permanent
Full Time

Grade C

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, you’ll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You’re the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and exceeding expectations during every interaction.

As part of this role, you’ll be responsible for:

• Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us
• Building a strong network with local businesses, developing new relationships and growing existing accounts.
• Leading a highly engaged team, understanding their strengths and development opportunities, and supporting personal development plans
• Inspiring colleagues to put the customer first whilst driving business sales and profit objectives

This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding innovate ways to transform how local businesses use our exciting tech products and services. Enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve.

You will need:

• To have management experience and a hands-on style
• Background in either a retail or B2B environment (or both!)
• Proven coaching skills and a passion for building team confidence and capability
• A track record of identifying commercial opportunities to deliver KPIs
• To be confident working in a team, approachable and friendly to colleagues and customers

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

• Performance-related bonus
• Competitive pension scheme
• Product discounts on the latest tech
• A range of wellbeing initiatives
• 6 weeks of annual leave (inclusive of bank holiday entitlement)

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills, your way, and see your career develop in the way you want. Unbox your passion at the UK’s best-known retailer in tech.