Business Customer Account Manager Colchester, England
Job description
Title: Business Customer Account Manger
Department: Business Sales
Location: Colchester / Remote
Salary: £25,105 per annum
Hours: Monday – Friday 37.5 hours per week
What can we offer you?
We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards
We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
What does this role involve?
We are looking for Business Customer Account Managers to facilitate the onboarding and account management of our commercial customers.
Day to day, you will;
· ensure all new business customers are accurately registered on the system;
· resolve any incoming queries in an efficient and effective manner;
· be a key point of contact for our customers and Business Development Manager’s;
· effectively manage debt, due to non-payment from businesses;
· manage any customer complaints to an effective resolution.
Who are we looking for?
If you’ve done business sales support before, you know what it takes. Keep the sales team happy. Keep the customers happy. All thanks to your efficient communication and admin skills.
You should be able to demonstrate good attention to detail, which will enable you to identify and amend any errors.
The role can be based working from home but commutable to our Colchester office, for regular team days.
Additional benefits available on your first day!
· Utilita Bonus Scheme, made up of personal and company elements.
· Career progression, over 30% of roles filled so far in 2022 have been from internal moves.
· 25 days annual leave plus bank holidays.
· The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
· Discounted employee energy tariffs.
· Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
· We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus, the chance to be involved in various fund-raising opportunities.
· A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
· Death in service, twice your annual salary.
· Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
About us
Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology, including its industry-leading smartphone app (USwitch Awards best app 2018, 2020 and 2022).
Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.
Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.
Job Types: Full-time, Permanent
Salary: £25,105.00 per year
Benefits:
- Cycle to work scheme
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Colchester, CO7 7FD: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Colchester, CO7 7FD
