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WHAT YOU WILL BE DOING

Join our community.

Are you looking for a fast-paced, challenging and extremely rewarding career? In our Homes Domain we are always looking to improve our processes and help our customers, which is why we are looking for a Business & Change Analyst to join the Process & Change team.

You’ll lead on the successful design of business processes and the definition of business requirements, as well as managing high profile implementations. It’s an exciting time to be here and in this role, you’ll be at the heart of the action.

Th e difference you’ll make.

• Creating detailed and thorough as-is analysis and designing to-be processes.
• Working in Agile product teams and collaborating with the business and IT stakeholders to enable the successful delivery of change projects within the bank.
• Supporting the management of stakeholder relationships to successfully drive the project.
• Completing project governance deliverables, including impact assessments, implementation plans and RAID logs.
• Engaging with core SME’s to agree UAT approach, creating test scripts and supporting UAT execution.
• Working proactively and takes the lead in unclear circumstances and thrives in a challenging environment.

What you’ll bring.

• Ability to proactively manage independent workload whilst demonstrating strong time management to deliver to deadlines.
• Ability to understand complex sets of information and be able to present these clearly using Microsoft Office Tools, whilst demonstrating effective stakeholder management

It would also be nice for you to have.

• Previous experience across Retail and Business Banking products and processes, alongside knowledge of mortgages.
• Business analysis skills, experience of collecting, analysing, and condensing multiple and dispersed information.
• Experience of working on project teams and collaboratively across multiple teams
• Experience of working with project tools such as Microsoft Visio, Confluence and JIRA

What else you need to know.

This is a 6-month fixed term contract position which has the potential to be made permanent.

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This role can be based in either our Bradford, Glasgow or Milton Keynes office and you will be expected to spend 40% of your time in this office. Our operating hours are Monday to Friday 09:00 – 17:00.

Everyday Inclusion.

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• Share in Santander’s success by investing in our share plans.
• Support your favourite causes through charitable giving and our community partnerships.

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.