Business Change Analyst - Associate Edinburgh, Scotland
Job description
Our team ensure all Chase Operating functions are ready and able to support our customers in the provision of new services and that Operations changes are managed in a consistent way in line with overall change standards and requirements. Our Change Analysts work closely with the Ops Change Manager, as well as the business and technology teams to support delivery of the business wide change program of work into the Operations function. The Operations team embrace a culture of collaboration, improvement and learning.
Key Responsibilities:
Ensure Operational readiness for the delivery of technology and business change into the Operations function through coordinated engagement with stakeholders.- Manage the review and triage of change requests and drive the pipeline of requests from initiation through to delivery.
- Manage and co-ordinate change initiatives on behalf of the Operations function.
- Working closely with our stakeholders to ensure the continuous improvement of the change function, process and change platform
- Foster a culture of collaboration, transparency and information sharing for efficient delivery of change; build strong relationships with internal clients
- Ensure risks & issues are escalated appropriately within the governance structure
Required qualifications, capabilities and skills
- Customer focused with an ability to quickly become expert across a range of Technology & Business change.
- Able to successfully operate within a fast-paced environment across regions, business, functions and with multiple stakeholders
- Proven problem solving and influencing skills
- A calm facilitator who can manage and resolve tension and conflicts, able to influence others even if you do not have direct authority over them.
- Detail oriented and a disciplined approach to process and quality controls
- Ability to articulate complex issues concisely and communicate effectively with management
- Strong teamwork, partnership, and collaboration
Preferred qualifications, capabilities and skills
- Experience in change management, including assessing the impact of change, defining success, effectively managing stakeholders at all levels and supporting training efforts to make sure projects are successful.
- Previous experience managing change within a Customer/Contact Centre or Operations environment would be beneficial
- Projects experience within Operations or Customer Service in Financial Services would be beneficial
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
