Business Application Support Senior United Kingdom
Job description
We are responsible for regulating, developing, and supervising Jersey‘s financial services industry. We aim to deliver balanced, progressive, and risk-based financial regulation built on insight, integrity, and expertise. The successful candidate will join the JFSC at a key stage in its development, as it seeks to play an enhanced role in the continued success of Jersey as a highly regarded International Financial Centre.
Division: Operations
Operations support the wider organisation, by delivering Finance, Technology, and Projects.
Team: ICT
The ICT team deliver technology service across the JFSC. The BAS team is part of the ICT team and directly manages business applications and project teams. We manage change and facilitate process improvement.
Position:
The BAS team is responsible for installing, upgrading, maintaining software/applications, and also working with databases, operating systems and networking. The competencies for this role will help you deliver the following outcomes:
- Efficient operational procedures supporting business applications
- Implementation of D365 releases such that all users have access to latest updates/versions/releases of products
- Tier 2 technical support including change control for all JFSC’s core business systems.
- Full utilization and understanding of all deployed applications by targeted business users.
- Minimal technical disruptions especially during diagnosis/problem solving by service providers
- Delivery of projects within agreed timelines
- Competent use of new/updated systems through training and information
- Business users’ satisfaction of all applications and technical compatibility across systems.
You will add value to the organisation by:
You will be supporting the team by making sure that all business applications are aligned with business strategies and objectives. Your role directly impacts productivity by ensuring that the business derives maximum value from all applications in use.
What will success in this role look like?
- Excellent customer/user experiences for all applications - Business users are happy and confident in the utilization of the applications.
- Timely resolutions of application and system problems, or any incident that is disrupting the application service that business users depend on.
- Confidence in your ability/competency to resolve technical issues
- Full understanding of all applications contained in the IT Infrastructure.
This role presents an excellent opportunity to learn and develop a range of technical and interpersonal skills leading to a wide range of career opportunities and specialisms as well as a good general understanding of finance and regulation. You will collaborate with different teams, handle various business cases, and build quality work relationships throughout the JFSC.
The team will support you in honing your natural problem-solving skills into effective troubleshooting techniques. You will be supporting a wide range of applications thereby broadening your knowledge and further enhancing your competencies. If you love solving puzzles, interacting with helping people this could be for you – Business User experience is key in this role.
Requirements:
This role would suit anyone proficient with relevant Microsoft certifications/licenses for SharePoint, Power Platform or Dynamics 365. Understanding ITIL Foundation level, Service Transition and Microsoft Cloud would be great. You will own a core system and become a specialist/analyst in that space.
Other information:
Working in the JFSC will enable you to join a team people who have purpose, passion, and pride. It offers the opportunity to work alongside people, who are passionate about maintaining Jersey’s position as a leading International Finance Centre with high regulatory standards. This clarity on our purpose is incredibly motivating and we leverage our core values of: Excellence, Professionalism, Respect, Integrity, and Teamwork to deliver our work. Our people are proud of their work and their contribution to Jersey.
If you are looking to make a difference, have a unique working experience and contribute to a bigger picture, then think JFSC; a diverse team of people who put their hearts and minds into what they do and have some fun along the way!
