Find More Than 10K+
United Kingdom Jobs

Responsibilities

• Identify client-defined configuration requirements
• Create, maintain and manage implementation project plans
• Assist client firms with the initial roll-out of the application firm-wide
• Provide initial client training and implementation support
• Facilitate user feedback sessions to identify problem areas and clarify feature requests
• Identify and escalate potential roadblocks/issues and work with Account Management for resolution.
• Transition clients to customer support for ongoing support and on-demand assistance
• Assist quality assurance with software testing and prioritize incidents for resolution
• Provide input to internal processes for managing the development priorities and product roadmap
• Manage client and stakeholder expectations throughout the product lifecycle
• Assist customer support in the event of staff absence

Mandatory Skills, Knowledge and Experience

• Strong interpersonal skills working with clients and internal technical staff
• Strong analytical and problem-solving skills
• Excellent written and verbal skills to document project requirements and track milestones
• Excellent attention to detail and process-driven methodologies
• Proactive approach to leading a team, managing a project, and problem resolution
• Demonstrable experience as a business analyst or implementation consultant in software or information services
• SQL
• HTML

Transferable Skills, Knowledge and Experience

• Previous experience working with colleagues in a different time zone preferred.
• Previous project management experience is advantageous
• Experience defining, implementing or supporting software in financial services industry preferred
• Knowledge of code of ethics regulations and compliance risks ideal but not required.

Integrity and Ethics

• All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.