Business Analyst, UK Birmingham, England
Job description
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.
At Zinier, we are on a mission to enable these 2.7 B Deskless Workers to achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.
We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.
What we are looking for
If you get excited about onboarding, nurturing and growing enterprise clients; if you excel at converting code talk into business value discussions; if you want to grow your career in a venture-funded Silicon Valley tech company - you have come to the right place. We would like to meet you.
We are looking for a top-notch Business Analyst to join our fast growing Customer Success Team to support our implementations for our UK customers.
Role Responsibilities
Project work
- Become a SME for your assigned business stream(s), deeply understanding the needs of the business and ensuring the Zinier product is configured to achieve maximum efficiency and results.
- Communicate key insights and findings to the product team.
- Identify and manage dependencies within the project.
- Identify, communicate and manage risks with the project.
- Work effectively with Tech leads and Program leads to monitor progress and ensure milestones are met (or exceeded).
- Design and document system processes.
- Define reporting and alerting requirements.
- Perform quality assurance and highlight areas of concern to dev leads.
Communication, teamwork and relationships
- Develop relationships with Zinier partners, working with them to optimise and enhance our integrations and solutions.
- Instill trust with customers, in the Zinier product, solution and people.
- Communicate effectively with all stakeholders, recognising when to escalate an issue if necessary.
- Provide data to assist decision making at senior management level.
- Help evolve internal processes by working closely with all members of the UK delivery team.
Continuous improvement for live customers
- Identify fresh business opportunities for sales/commercial to take forward.
- Report on common sources of technical issues or questions and make recommendations to the product team for universal improvements.
- Constantly seek ways to improve monitoring, UI, workflows and functionality to deliver better value to the customer.
- Work with customers to analyse data and identify areas for optimisation and cost reduction.
- Maintain and improve existing documentation.
- Lead requirements gathering sessions for change requests.
- Educate customers on support processes and in identifying whether a reported issue is a bug or a change request.
Role Requirements
- Ability to communicate effectively at all levels
- Proficient in the use of Excel, Google Sheets, Google Docs, SmartSheets
- Strong analytical and problem-solving skills with excellent attention to detail
- Knowledge of project management tools and techniques
- Experience with project management/administration
- Knowledge of Agile and JIRA
- Experience with APIs and able to quickly learn new systems and tools, and interrogate them when required
- Must be able to work under own initiative and seek out opportunities to learn and develop independently
- Confidence in leading remote meetings via Google Meet and Teams
What you can expect from Zinier
We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We're building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that's paid parental leave, paid holidays (extra quarterly paid time off), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Zinier to support you.
Zinier's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
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