Business Analyst (SSC) Exeter, England
Job description
University Corporate Services
Shared Service Centre
This full-time post is available on a fixed-term basis for 12 months.
This role offers the opportunity for hybrid working – some time on campus and some from home.
We welcome applications from candidates interested in working part-time hours, or remote working.
Summary of the role
This is an exciting opportunity to be a part of a complex change programme that will transform the way Professional Services delivers core service to its staff. The SSC Programme, sponsored by the University’s Registrar, will create a new Shared Service Centre delivering user-focused innovative service, that uses data and new technology alongside highly skilled staff with a strong understanding of user experience and journeys to underpin continual improvement.
As a Business Analyst you will be at the heart of improving the processes and services of our colleagues through leading the design, implementation and embedding of change to deliver our vision. Business Analysts will work across a wide range of workstreams and projects, making a significant contribution in the assessment, identification of opportunities, and implementation of solutions that bring highly effective business processes and service provision.
We highly value the skills of Business Analysts to leave no stone unturned, getting to the root of problems to identify pain points and improvements, and support the implementation of the best possible solutions. To achieve this successfully, you will be expected to develop and nurture close working relationships with other teams and key stakeholders across the business. You should be skilled in Business Analysis techniques such as requirements/user story definition and management, stakeholder management, business process mapping and improvement, Lean techniques, analytical tools, business change, and facilitation.
You will be highly collaborative, supporting those who own processes and services to drive the improvements and working with customers and users of services to understand their needs, We would particularly like to hear from Business Analysts with experience in service-centered organisations.
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).
Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City.
Our Equality, Diversity and Inclusion Commitment
With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.
Benefits
We offer some fantastic benefits including:
- 41 days leave per year
- options for flexible working
- numerous discounts at leading retailers
- onsite gyms on all of our campus’ and a cycle to work scheme
- sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
- stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
Please contact Kitty Mann, [email protected].
To see all current vacancies related to the Shared Service Centre Programme, click here.
