Business Analyst - Process mapping London, England
Job description
CBRE UK is on an exciting digital transformation journey. You’ll work towards ensuring the success of the digital transformation program by working closely with colleagues in different business units to collect, discuss and assess business requirements and translate them into functional specs.
Working with the business to map out their processes is central to this role, identifying areas for improvement from user interviews and workshops. Then working closely with technology partners to provide systems to underpin these processes and automate the workflow to improve efficiency and data capture.
You will form part of the UK Data & Digital Transformation team, but be embedded within the A&T Occupier business. You’ll have the exciting opportunity to work as part of a team that becomes the centre of excellence for data and digital transformation across the business. This team will work closely with digital teams embedded within the major business lines to deliver the necessary change, connect dots across the business and ensure best practice.
Key Responsibilities:
- You will work with colleagues in different business units to collect, discuss and assess business requirements and translate relevant requirements into functional specs.
- Liaising with product managers and development teams on a regular basis.
- Providing regular updates, through the appropriate channels and tools, on the status and progress of projects and ad-hoc work.
- Communicate to executive teams utilising dashboards, decks and/or material appropriate for senior leadership review and discussions.
- Developing metrics and measurements when required.
- Track, update, escalate and communicate project issues, risks and gaps, and actions items while driving identification of priority and project or program impact.
- Develop and execute project plans, conduct follow ups and update project documentation in accordance with established processes.
- Process business mapping and optimisation in project areas.
- Drive post implementation tasks, archive documents, participate in lessons learned meetings, project rollout and post-implementation product results tracking.
- Management of special and ad-hoc projects as assigned.
To be successful in this role you will be:
- Experience working in an Agile Environment.
- Experience and/or exposure to system adoption, process mapping and management information.
- Ability to create excellent user stories.
- Strong communication skills.
- Resilience, patience and persistence.
- A desire to ‘roll up the sleeves’ and get the hands dirty.
- Loads of enthusiasm, valuing teamwork with a ‘can-do’ attitude.
- A self-motivated self starter.
- Excellent organisational skills, capable of executing on multiple projects simultaneously and working across multiple teams
- Ability to work to tight deadlines, lead under pressure and respond to changing demands and priorities.
- A commitment to continuous improvement with the ability to adapt and evolve. Curious and excited about data.
