IT Support Specialist London, England
Job description
About us
Red Sift's Digital Resilience Platform solves for the greatest vulnerabilities across the complete attack surface. By providing comprehensive coverage of an organization’s digital footprint through best-in-class discovery and monitoring, Red Sift enables users to proactively uncover threats within email, domains, brand, and the network perimeter. Paired with sophisticated remediation capabilities, Red Sift provides organizations with the tools to shut down phishing and ensure ongoing compliance with email and web security protocols.
Red Sift is a global organization with offices in North America, Australia, Spain, and the UK. It boasts an impressive client base across all industries, including Domino’s, ZoomInfo, Athletic Greens, Pipedrive, and top global law firms. Red Sift is also a trusted partner of Entrust, Microsoft, and Validity, among others.
About the role
The IT Specialist will be responsible for executing all aspects of our company's device management strategy, including managing MacOS and Windows systems, and supporting Mobile Device Management solutions. This role requires a deep technical understanding of MacOS and Windows environments, MDM platforms, and G-Suite administration, coupled with strong problem-solving and communication skills to support end-users.
Responsibilities
MacOS & Windows Device Management:
Assist in implementing and maintaining device lifecycle management for MacOS and Windows devices, ensuring optimal performance, security, and user experience.
Collaborate with the IT team to apply device provisioning, configuration, and update policies, maintaining uniformity and compliance across the organization.
Provide technical support and troubleshooting for hardware, software, and networking issues on MacOS and Windows platforms.
Mobile Device Management (MDM):
Support the administration and optimization of Mobile Device Management solutions (e.g., Jamf, Microsoft Intune) to facilitate remote device management, application deployment, and security compliance.
Assist in enforcing MDM policies, including device enrollment, remote wipe, and encryption, to protect company data and mitigate security risks.
G-Suite Administration:
Collaborate with the IT team to manage G-Suite (now Google Workspace) services, including user provisioning, access controls, and data security configurations.
Provide end-user support for G-Suite applications and troubleshoot related issues.
Documentation and Reporting:
Maintain accurate documentation of device management processes, procedures, and configurations.
Support the generation of reports on device performance, security compliance, and user support metrics for management review.
About you
3-5 years of experience in IT, with a focus on MacOS and Windows device management, MDM, or G-Suite administration.
Familiarity with MacOS and Windows operating systems, hardware, and software configurations.
Exposure to Mobile Device Management platforms (e.g., Jamf, Microsoft Intune) and G-Suite administration is a plus.
Basic understanding of cybersecurity principles and best practices in device management.
Strong problem-solving skills and effective communication abilities.
Location
If you’re not based in London no problem - we are open to discussing fully-remote working arrangements in other locations that have a similar time zone.
Benefits
The opportunity to participate in every aspect of the startup journey in rapid scaling mode
The chance to participate in our mission to protect organisations and the people within them with cybersecurity software products that outsmart attackers at scale
A competitive base salary based on experience in addition to a performance-based bonus, equity plan and pension scheme
Optionally remote work, as long as you can drop by the office every now and then
25 days of vacation in addition to public holidays per year
️ A monthly budget for coaching and self-improvement such as courses, conferences and workshops
Health Insurance
Maternity / Paternity leave
️ Gym membership
Cycle to work scheme
One volunteer day per year
Flexible working hours, we trust you to work enough hours to do your job well, at times that suit you and your team
