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Duties/Responsibilities

An exciting opportunity has arisen for a Business Analyst to join our team based at Heathrow. Working Monday - Friday 07:45 - 15:45pm.

• Design and management of a common data environment (CDE) for the account in line with ODW (One Data World) requirements.
• Asset management control and implementation.
• Purchasing required tooling for clients.
• Managing subcontractors, including site visits, documentation and raising of orders
• This position has no direct reports
  
• General

• Identify data requirements relating to business improvement
• Support the Account team generating and analysing data and trend analysis across a cross selection of operational, performance and risk dashboards that produces intelligent action
• Compare current and future state business situations in order to identify the changes required for business improvement.
• Assess and document the drivers, costs, benefits and impacts of a proposed business change.
• Analyse, validate, prioritise and document functional and non-functional requirements for business situations, using relevant data techniques.

• The creation, programming, and presentation of MI (Management Information), KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements) reporting out to account lead, client and senior leadership and operational teams
• Responsible for production and presentation of account performance and governance reports situations in order
• Design and management of a common data environment (CDE) for the account in line with ODW (One Data World) requirements
• No Direct reports
• Providing detailed reporting and analysis information and transfer knowledge to various areas of the business to aid decision making / improve performance.
• Interrogate and identify opportunities that can improve efficiency of account and business processes and associated projects
• Design and development of dashboards and associated reporting using visualisation tools such as Power BI, Tableau and Smartsheet.
• Assist in troubleshooting software application issues including Excel, Power BI and Smartsheet
• Assist on specialist projects to create data collation efficiencies, develop visualisation boards, and appropriate reporting to support continuous improvement activities
• Support in complex analytics application configuration to meet end user requirements while also configuring workflows, analyses, templates, reports, and other application controls.
• Respond to data and performance related queries from internal as well as external clients ensuring a high level of customer satisfaction

Person Specification

• Proven ability to provide a high standard of support in operational reporting principles, including the ability to implement systems and processes and to proactively resolve problems
• Act logically, analytically and objectively in a range of situations
• Apply creative thinking when problem solving
• Work independently and collaboratively
• Use own initiative and take responsibility appropriate to the role of Business Analyst
• Take a thorough and organised approach and plan analysis activities in line with business priorities
• Build and maintain positive working relationships with all levels of the organisation
• Use a range of methods of communication appropriate to the situation
• Maintain a productive, professional and secure working environment
• Aware of the wider business environment and own contribution to business objectives
• Be comfortable and confident interacting with people from technical and non-technical backgrounds
• Tailor manner of presentation to be appropriate to the audience
• Work flexibly and effectively as part of a multidisciplinary team throughout the full lifecycle of data provisions
• Demonstrate commitment to continuous professional development in relation to Business Analysis and the digital sector
• A patient and "customer first" manner essential for this role, and being prepared to go the extra mile to complete the task on time, and to high standard
• A proactive and "can do" approach is key to the successful outcome for this role
• Any other reasonable requests from your manager

Benefits

• 25 Days annual leave
• Discount on gym memberships
• Discount on retail & restaurants
• Family friendly benefits
• Other company benefits
• Discount on days out