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Business Analyst

Purpose of role: The Business Analyst will be responsible for understanding business processes and applications, analysing the business needs of internal clients and stakeholders to help identify business problems and propose application solutions in conjunction with other members of the Checkout Management product team in a fast-paced retail environment.

Essential to the role is an ability to understand business processes, gather requirements and translate them into user stories that ladder up to the ‘Product Vision’ allowing Primark to achieve its strategic key initiatives.
The ‘Business Analyst’ will work closely with the ‘Associate Product Owner’, ‘Internal Technology Stakeholders’, ‘Primark Business’, and ‘Strategic Business Partners’.

The role requires strong analytical and communication skills, to ensure effective engagement with a diverse stakeholder group.

Reports to: Associate Product Owner MPE (MarketPlace Enterprise)
Location: Reading

Key Responsibilities:

• Develop a strong understanding of our existing MPE system and application landscape as a building block for future solutions.
• Work with internal and external teams to help shape the ‘Product Vision’ and solutions that will allow ‘Primark’ to achieve its strategic key initiatives.
• Using interviews, workshops, documentation reviews, business analysis and business process evaluations to understand the challenge that the product team need to address
• Work with and challenge business stakeholders on their assumptions, defining objectives to help influence current solutions and the ‘Product Vision’.
• Work with information gathered from multiple sources, be able to evaluate true business requirement from user request, ensure that proposed solution is reconciled with all business inputs, and resolve business conflicts as required.
• Be able to draw requirements together into Business Requirement and Requirement Traceability Matrix documents covering both functional and non-functional business requirements.
• Work with colleagues and strategic partners to translate requirements into user stories aligned to key features / initiatives.
• Creation of the above documents using existing templates, making use of diagrams, process flows and scenarios so that the resulting document will be meaningful to the intended users.
• Have the ability to work in a team, collaborating on different aspects of the ‘Product Area’, ensuring that the objectives of all components are aligned, and that final product will work as an end-to-end process.

Knowledge, skills and experience:

• Experience of working with retail systems such as Mobile PoS, Self Checkout, and EPOS is advantageous.
• Minimum 3 years’ experience as a Business Analyst within product or project teams.
• Experience of working with ‘Product Lifecycle Management’ and ‘Supplier Effectiveness (capacity planning, quality/compliance initiatives, product sustainability) is advantageous.
• Experience in working in an agile environment
• Efficient in ‘Business Process Mapping’ with the use of ‘Microsoft Visio’.
• Efficient in other tools such as “Miro” and “Jira”
• Demonstrate experience of gathering requirements and converting them into a ‘Product Vision’.
• Have strong analytical skills to interpret customer needs and translate into application and operational requirements.
• Experience in testing solutions across multiple systems
• Have strong communications skills (written and verbal) to communicate at all levels within the Technology function, and work with external service providers / business partners to build strong business and technical requirements and business processes.
• Curious and driven to look at new ways of working and to improve the collaboration across the teams working on ‘Development’ area.
• Demonstrate experience of gathering requirements and translating these into user stories.

Personal Attributes:

• Excellent attention to detail and an ability to analyse and interrogate high volumes of data.
• Proven ability in managing sensitive matters whilst ensuring information remains confidential to the business.
• Be a collaborative team player with excellent interpersonal/communication skills, while demonstrating high levels of emotional intelligence and possess the ability to positively challenge new and existing ideas with professionalism.
• Proven ability in developing effective working relationships across all levels of the organisation.
• Operates with a high level of integrity, diplomacy, tact and professionalism.
• Effective and persuasive presentation skills, including the ability to present complex information in an understandable manner to all areas of the business.
• Ability to lead, influence and coach others.
• Sound judgement, unquestionable ethics and integrity with high degree of transparency.