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• Employer: Wirral Metropolitan Borough Council
• Salary: £38,296 - £41,496
• Location: Wirral, Hybrid Working
• Contract: Temporary
• Working Pattern: Flexible Hours/Full Time
• Hours: 36 hours per week.
• DBS Check: No
• Closing Date: 11/06/2023 at 23:59
• Reference: R/23/240297

There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.

Business Change Analyst x2

Fixed Term Contract for 12 Months

About the role

We are looking to appoint business change analysts to the Customer Access Solution project team.

The role will require working closely with the Highways, Waste, Parks and environment teams in the creation of public facing services available via the Wirral website.

You will be responsible for capturing current back-office procedures and workflows that are initiated from customer requests made via forms on the Wirral website. From these you will collaborate with the service officers, and you will produce documentation to develop and suggest improvements to the procedures and workflows.

You will work with a project manager and developers to create the solutions upon the new customer platform using your analysis output. You will be responsible for the communications, testing and obtaining signoff for products leading to a successful live operation.

If you enjoy working with a variety of operations and think you have what it takes to be the difference for our staff and residents, then this could be the perfect job for you.

About the candidate

We are looking for someone who can demonstrate working experience in the analysis, design and documentation of business functions. Your experience should include working with services to deliver improvements.

Experience of working with IT developers to deliver web solutions would be desirable.

Having knowledge and understanding of at least one of the service areas would be an advantage.

You will need to show a successful track record of using logical thinking and process improvement.

You will be able to demonstrate good communication skills and the ability to use computer tools for effective communication. Experience with leading groups, training sessions or workshops would be desirable.

A requirement for this role is the ability to work with minimum supervision to deliver the work outputs within the project schedule.

Above all you will be looking to improve the customer experience for Wirral citizens and our services back-office staff.

This is a great opportunity to be part of a team making a real difference in the ambitious journey Wirral Council is on.

For further information or an informal discussion please contact Mark Christian at [email protected]

Apply today and be the difference.

Working at Wirral

You’ll also want to know what it’s like to work here so, as a start:

Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.

We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact [email protected]

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.