Business Analyst Remote
Job description
The Business Analyst will be exposed to projects that cover the end to end of the mortgage journey and into new areas and projects as the business grows.
Reporting into our Head of Business Analysis, the Business Analyst’s main role will be to understand, analyse and document the user journeys and business requirements across the portfolio of change at Vida.
The Business Analyst will work closely with stakeholders from across the business as such the individual will need to be a self-starter with excellent communication skills, have a keen attention to detail, good time management and flexibility to support on a vast array of activities and initiatives.
In addition, the role holder will utilise modern technology and data to optimise user experiences – while working innovatively and collaboratively across both the Change team and wider business.
- Work with stakeholders from across the business to capture and clearly define business requirements in the form of user stories, detailed requirements, wireframes, process maps etc.
- Define, design, and assess As-Is and To-Be processes.
- Analyse and identify ways to streamline and improve the customer journey and internal processes.
- Facilitate design reviews and walk-throughs to communicate and validate proposed solutions.
- Document changes to operational processes in the forms of Standard Operating Procedures and user guides.
- Support Project Managers in creating engaging communications ensuring the business is informed and involved in the project throughout.
- Support with planning and delivering of training to the business for newly implemented solutions.
- Document and manage updates to key business documents.
- Build strong relationships with all stakeholders and gain system knowledge to become a Change SME.
- Support in the design, planning and coordination of testing as required.
- Strong verbal and written communication skills with confidence to present clearly and concisely to stakeholders at all levels.
- Able to express complex ideas to diverse and sometimes non-technical audiences at all levels of an organisation.
- Adaptable to different Project Management methodologies (Agile, Waterfall,)
- Ability to meet deadlines while still maintaining a high-quality level of work
- One team mindset and a positive can-do attitude.
- Good conflict management and negotiating skills.
- Good working knowledge of Microsoft 365 (PowerPoint, Excel, Visio)
- Background in financial services ideally a strong understanding of the mortgage lending industry.
- Relevant Business Analysis experience / qualifications desirable i.e., Bachelor’s Degree / BCS Diploma in Business Analysis.
- Agile Working
- Annual Leave - 28 days annual leave rising to 30 days (1 extra day per full year worked)
- Buy Annual Leave
- Birthday - We provide staff their birthday off to celebrate in style
- Vitality - Private Medical (Single cover) with Vitality as a ‘Benefit in Kind’ including discounts and health incentives
- Health MOT - Annual health checks with Vitality representative
- Free eye tests
- Free flu jabs
- Pension - up to 10% employer contribution after probation.
- Season Ticket Loan - We understand that some staff will need to rely on public transport in order to attend their work location. This benefit is intended to help staff cover the costs of a season ticket.
- Life Assurance - Offering 4 x basic salary
- Group Income Protection Insurance
- Annual Bonus - (company and personal performance related)
- Volunteering opportunities
- Car Parking - Free parking at Egham and Skipton offices.
- Education and Further Learning - We are keen believers in continuous professional development (CPD) and are committed to the development of all employees for the mutual benefit of the individual and furthering the business ability and needs. We encourage both professional qualifications and courses that are directly relevant to your current position and/or career path.
- Employee Referral Incentive Scheme
