Find More Than 10K+
United Kingdom Jobs

At Trustmarque, our vision is to enable organisations to harness the power of digital technology. For over 30 years, we have helped organisations in the public and private sectors to work smarter, run their business more effectively and unlock the value of their IT investments.

Our mission is to support our customers to buy and use innovative technology to positively impact local communities across the UK. We’re always evolving to keep up with the pace of change – to understand the technology solutions, licensing options and methodologies. Our customers come to us time and time again for collaborative transformation that helps them make better IT decisions for long-term success.

Our people are at the heart of our customer-centric business and we have company values which have been defined by our people – About us – Trustmarque. There’s never been a better time to join Trustmarque, we are growing and investing and you can play your part in influencing the future of IT in the UK.

One of our values is “be diverse and inclusive” because we know that diversity of thought and experience positively benefits our ability to deliver work. We consider all suitably qualified applicants regardless of sex, gender identity or reassignment, race, disability, religion or beliefs, age, or sexual orientation. We recruit and develop our people based on merit and their passion, and we’re committed to creating an inclusive environment that reflects the diversity of the communities we serve. During the application process, you’ll be given the option to share your personal characteristics and data with us. This helps us understand our candidate pool so we can do everything we can to attract a diverse range of people and ensure our recruitment process is fair and inclusive.

Job Summary

• The Business Analyst is responsible for leading a series of operational improvement projects, business initiatives, and business as usual activities in a growing purchasing and operations function which delivers day to day sales support, order processing, and procurement services to a leading IT reseller business. It also includes a Microsoft and Cisco dedicated operations team.
• Accountabilities and main responsibilities
• Driving a significant operations transformation programme and being a key interface into a centralised change team and key stakeholders outside of Operations.
• Consolidating & prioritising operations requirements in line with business priorities and strategy
• Take a lead role in the redesign of organisational resource, process and tool sets, demonstrating a high level of understanding with respect to customer drivers and requirements (internal and external), contractual agreements, service architecture (current & future) and service management functions (current & future).
• Oversee and assist with the implementation of ongoing operational transformation within the sales operation and delivery management function.
• Measure the effectiveness and efficiency of operational processes, striving for consistency and best practice throughout.
• Promote communication between colleagues for the benefit of information flow to address any problems that arise, maximising effective collaboration.
• Ensure there is linkage between Operations, Sales & Product in order to ensure that the right outcomes are delivered on time and to budget.
• Work with the Service Operational Staff to drive business change into the existing customer legacy service models to ensure continuous improvement and maximising Customer Excellence and efficiency within the annuity customer install base
• Drive and engage key stakeholders in the change process for continuous improvement, sharing best practice across all teams.
• Lead the analysis of processes, problems and performance in order to drive innovation and change.
• Actively drive business and systems improvements that will enhance Margins, SLAs, Customer Satisfaction and/or Employee satisfaction.
• Provide Subject Matter Expert advice and guidance pertinent to experience.

Essential

• Proven track record in an operational management / improvement role within a sales driven technology business, ideally an IT reseller or procurement business.
• Experience within an organisation, helping to manage, change and plan operational and process improvement for the future in line with their goals. This could be for one specific project, or as a permanent feature of the organisation / continued improvement
• Ability to communicate with internal colleagues to understand the needs of departments and the organisation as a whole.

Desirable:

• Demonstrable experience of delivering operational excellence and a commercially driven, business-focused approach.
• Relevant professional qualification such as Six Sigma and/or industry recognised business analysis professional certification
• Effective risk management and experience in adoption of fit-for-purpose operational sales and purchasing processes.

Personal Attributes

• Ability to adapt to change at short notice
• Excellent verbal and written (including presentation) communication, influencing and interpersonal skills.
• A self-starting individual with a strong work ethic capable of planning and managing own time effectively. Ability to perform under pressure and to work using own initiative as well as part of a team.
• Creative problem solving and analysis skills with an ability to identify develop and implement solutions to gaps to meet the needs of the business.
• Ability to build relationships and network at all levels.
• Assertive in potentially difficult situations, engaging diplomacy where necessary.
• Able to think laterally to consider options which will optimise the requirements of the business.
• Takes personal responsibility for making things happen and achieving results. Displays motivation, commitment, perseverance and conscientiousness.

Values & Behaviours

The individual must be able to demonstrate that they embody the following Trustmarque Behaviour and Values:

• Share Ambitions
• Strive to Improve
• Be Diverse and Inclusive
• Embrace Change
• Demonstrate Integrity

Standard benefits

As well as competitive rates of pay, we offer 25 days holiday (rising to 27), 2 volunteering days and 1 personal day plus bank holidays. We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more.