business analyst Warwick, West Midlands, England
The Midcounties Co-operative
Full Time
Warwick, West Midlands, England
33000 - 12.04 GBP ANNUAL Today
Job description
About the Role:
*Please note this is a 3 Month FTC*
Do you have process and functional business analysis knowledge?
As a Business Analyst, you will play a key part in the co-operation and liaison with all internal support teams for the successful implementation of new knowledge bases.
Your responsibilities will include:
- Creation of process maps, scripts, procedures and knowledge articles for resolution of common colleague queries and issues
- Working with our digital content creators to build the knowledge base on the selected technology
- Driving a culture of Continual Service Improvement, to ensure that all lessons learned and best are practices are captured and shared to drive the implementation and transition to go live
- Establish procedures and scripts to be used by SME’s to assist with call handling
- Accountability for the identification, management and reporting of risks during the service transition
For more details about the role, please check the attached Job Description.
This role is part of a team based from our Head Office in Warwick, with a mix of working from home and in the office, you will need to be able to travel into the office on certain days.
This role is part of a team based from our Head Office in Warwick, with a mix of working from home and in the office, you will need to be able to travel into the office on certain days.
Please see the below an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date: 28/07/2023
First stage Interviews: TBC
Second stage Interviews: TBC
About You:
To be successful in this role you will need:
- Management experience, with relevant process and functional business analysis knowledge.
- Experience in negotiation and influencing stakeholders
- Experience of a Digital workplace platform is desirable.
- ITSM tool, e.g. ServiceNow, experience.
Why Join Us?
The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop(valid until end of January 2024):
- 20% off Food shopping (usually 10% all year round rising to 20% on pay day events)
- Holidays for less with up to £500 off Travel
Other benefits:
- 20% off Food shopping (usually 10% all year round rising to 20% on pay day events)
- Holidays for less with up to £500 off Travel
Other benefits:
- Up to 60% off Childcare fees
- Refer a Friend Scheme
- Paid time off for volunteering
- Colleague Support Fund
- GroceryAid Colleague Mental Health Support
- Ethical mobile and broadband deals
- Annual leave that grows with your career
- Full training and accredited development programmes
- Quiet room for prayer, meditation or a peaceful break, it’s our way of showing we care about your wellbeing
… and many more!
We look forward to hearing from you.
We look forward to hearing from you.
The Midcounties Co-operative
www.yourcoopcareers.co.uk
Warwick, United Kingdom
Phil Ponsonby
$500 million to $1 billion (USD)
5001 to 10000 Employees
Company - Private
Food & Beverage Stores
2005
