business analyst Mississauga
Job description
Job Posting
About the CFPC
The College of Family Physicians of Canada (CFPC) is the professional organization that represents more than 42,000 members across the country. The College establishes the standards for and accredits postgraduate family medicine training in Canada's 17 medical schools. It reviews and certifies continuing professional development programs and materials that enable family physicians to meet certification and licensing requirements.
Our Mission: Leading family medicine to improve the health of all people in Canada—by setting standards for education, certifying and supporting family physicians, championing advocacy and research, and honouring the patient-physician relationship as being core to our profession.
Our Vision: Leading family medicine. Improving lives.
Our Values: Caring; Learning; Collaboration; Responsiveness; Respect; Integrity; and Commitment to
Excellence.
We are recruiting for a Business Analyst
Posting #: 2023-51
Department: Information Management
Division: Information and Technology Services
Reports to: Director, Information Management
Classification: Support Staff
Status: Contract Full Time
Contract end date (if applicable): 29th February 2024
Job Family: Professional/ Knowledge Worker
Full Time Equivalent: 1.0
Bilingual (English/French): No
Salary Range: Min. $79,696.18 Mid. $99,545.21 Max. $119,454.26
Summary
The Business Analyst (BA) serves as a liaison between the various departments within the College of
Family Physicians of Canada (business partners), the ITS department and external vendors to provide business analysis and quality assurance for various projects that fulfill the needs of the organization to deliver an enhanced customer experience and improved business operations. The BA position is customer service focused and is committed to providing exceptional business analysis and providing solutions.
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Main responsibilities include the following but are not limited to:
The BA is a member of a dynamic project team(s) who will work closely and interface with business stakeholders, project managers, vendors and other members of I&TS team in managing the cross functional business analysis process including the following activities:
Business Analysis
- Plans business analysis and schedule interactions to elicit and define both business and solution requirements using industry standard methodologies ensuring stakeholder expectations are managed
- Manages and facilitate requirements gathering sessions with relevant stakeholders using various techniques (such as interviews, workshops, JAD) to determine solution ensuring business stakeholders are involved and informed
- Develops complete and concise business requirements document (BRD) and specifications for business, functional, and technical elements and obtain sign off from the business
- Creates requirements traceability matrix to ensure solution designed and developed meets defined requirements
- Analyzes business processes that relate to application solution, enhancement, reporting or data requirements to develop a strong understanding of the business needs to inform the complete solution
- Creates business process flows and makes recommendations for process improvements.
- Works closely with I&TS team and vendors to ensure that business requirements are translated into detailed design or functional specifications that meet business requirements as required.
- Conducts process walkthroughs for challenging business problems and present solution options to gain stakeholder support and agreement
- Researches and make recommendations for “buy” versus “build" modules or software along with other members of I&TS staff
- Provides effort estimation of Business Analysis tasks for all project phases
- Contributes to weekly update reports, assist in documenting relevant business decisions and follow up on important activities to ensure project deadlines are met
- Provides analysis on support tickets for existing applications working closely with I&TS team, vendors and business owners to understand and resolve issues, and if needed, document details in a the change request
- Assists business users with development of user guides manuals as required
- Partners with the business owners to help drive user adoption of the solution
- Supports the implementation planning and execution of solutions
- Responsibility for application technical/configuration tasks on business solutions
- Undertakes additional project tasks as assigned
Quality Assurance
- Collaborates on the development of Test Strategies and Plan(s) for QA and UAT testing cycles
- Develops, executes and documents QA tests and results as well as SIT (system integration testing) across platforms
- Drives the creation of user acceptance test cases and manages User Acceptance Testing (UAT) execution and approval with business SMEs
- Coordinates the development and documentation of key data quality metrics through test runs and pre and post data migration
- Creates database queries to manipulate data for the testing purposes, as required
- Identifies and track bugs and assists in the reproduction and resolution of defects
- Performs thorough regression testing for application release (s ), as required
Requirements
- Undergraduate degree in related field (i.e. BSc in Computer Science, Engineering, Information
Technology.
- Recognized Business Analysis certification from IIBA, PMI or other organization or educational institution.
- 5 years of experience leading business analysis activities for medium to large scale projects with experience in both in-house application development projects, as well as implementation of commercial software packages.
- 2 years of experience, required, implementing one of the following:
- CRM (Customer Relationship Management)- Business Intelligence/Analytics and Data Warehouse- Digital Transformation- Learning Management or Credit Tracking Systems- Exam Candidate Tracking Systems- Website Enhancements
- 1 year of experience in a quality assurance analyst role
- 1 year of experience using testing automation tools and writing automation testing script, preferred.
- 5 years of experience leading full end-to-end BA processes from requirements gathering, solution assessment through to user acceptance testing.
- 5 years of Experience in requirements elicitation and management, using a variety of tools and techniques.
- 2 years of experience as a Project coordinator overseeing/managing small projects including application enhancements.
- Verbal and written communication skills, with the ability to express ideas and opinions clearly and effectively in English.
- French is an asset.
- Advanced Business analysis skills including user test preparation and management, Analytical and facilitating skills.
- Intermediate ability to decompose complex problems and/or processes into logical parts and identify solutions, ability to build and maintain close working relationships with key stakeholders.
- Advanced ability to manage multiple projects simultaneously.
Working Conditions
- Evening and weekend requirements, as needed, during major system implementation.
This role is based in Mississauga and the successful candidate may have the ability to work remotely in accordance with the
Organization’s policies and procedures dealing with remote and/or hybrid work arrangements in effect from time-to-time.
There's a certain sense of job satisfaction that comes from working for a not-for-profit organization such as the College of Family Physicians of Canada (CFPC).
The CFPC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity or expression.
The CFPC is committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, The CFPC encourages applications from all qualified candidates
and will accommodate applicants’ needs throughout all stages of the recruitment and selection process. If selected to participate in the recruitment and selection process, please inform Human Resources of any accommodation(s) that you may require to ensure your equal participation.
We thank all those who apply but only those selected for further consideration will be contacted.
Job Type: Fixed term contract
Contract length: 8 months
Salary: $79,696.18-$99,545.21 per year
Benefits:
- Dental care
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Mississauga, ON L4W 5A4: reliably commute or plan to relocate before starting work (required)
Experience:
- leading business analysis: 5 years (required)
Licence/Certification:
- IIBA (required)
Work Location: Hybrid remote in Mississauga, ON L4W 5A4
Application deadline: 2023-06-15
