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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options.
• Enhanced Maternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

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What's the role?

Reporting into the Head of Change, the Technical Business Analyst will work within the Technology Programme of SMS change alongside the Delivery Manager.

The Business Analyst will provide analysis for technology and business led projects. To provide understanding of the nature of business requirements, you will liaise with business stakeholders, service delivery, technical leads and with external Energy Suppliers where needed.

You will have an understanding of technology and experience of translating business need into clearly specified functional and non-functional requirements (Epics, Features and User Stories with acceptance criteria).

Work Schedule - Hybrid working Monday to Friday office hours between 9am-5pm.

Key responsibilities:

• Document AS-IS and TO-BE business processes, use case diagrams and class diagrams using recognised tools.
• Work with business units to identify and implement opportunities for improvement.
• Support the launch of new products and services and assist in the implementation of the documented required changes.
• Create and manage appropriate requirements documentation, describing system changes required to support business change and liaise with Product Owners and Developers to ensure changes are delivered as required.
• Support testing to ensure system changes deliver expected results. Review test cases and results to ensure testing has been documented effectively, adequate evidence has been maintained and issued raised are valid.
• Liaise with Scrum Team and technical architects/consultants to ensure appropriate solutions are designed to meet business requirements and to ensure issues raised during throughout the project are resolved.
• Assist business units in implementing change through supporting business readiness activities.
• Create and maintain complete and accurate records of work undertaken and stakeholder sign-offs.
• Investigate issues raised from live systems and work with business units and Scrum Teams to ensure a satisfactory resolution.

To be considered for this role, we would love you to have:

• Demonstrable experience in a Business Analyst role
• A recognised Business Analysis qualification, such as BCS or IIBA
• Experience of Agile Scrum methodology.
• Excellent planning and organisation skills
• Interpersonal skills for relationship building
• Results oriented

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