Business Analyst Livingston, Scotland
Sky
Full Time
Livingston, Scotland
36000 - 48000 GBP ANNUAL Today
Job description
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
This is a great opportunity to join a team of business analysis professionals working within a world class billing department. In Billing we are responsible for the collection of c.£10bn of subscriptions from our customers, enabling Sky to deliver the exciting innovations in products and services for which we are renowned. If you are passionate about business analysis and delivering value on behalf of business stakeholders, then this role is for you!
What you’ll do:
- Own analysis approach and delivery for projects or programme work streams from a Billing perspective throughout the project lifecycle, including the requirements management process
- Deliver quality analysis artefacts including business requirements, business processes, customer and advisor journeys
- Work closely with stakeholders, building strong relationships, ensuring needs are fully understood and represented, and ensuring any changes are embedded successfully
- Collaborate with cross-discipline delivery teams to ensure solutions meet business needs, championing the customer and driving changes that strive to enhance the customer experience
- Be able to identify potential challenges or blockers up-front and to use your experience to support quick and pragmatic decision making
- Actively support team development activities and initiatives to drive quality delivery
What you’ll bring:
- Proven business analysis experience and robust analysis toolkit, working across a variety of different sized projects, across the full project lifecycle, with the ability to juggle and manage a varied workload
- Strong analytical and problem solving skills bringing a creative approach to identifying solutions
- Excellent stakeholder management and written and verbal communication skills with the ability to build strong relationships at all levels
- Understanding of different methodologies (e.g. traditional waterfall and agile) and the ability to adapt to working with teams using different methodologies in project delivery
- A strong track record of delivering results with the ability to plan and organise your workload to meet objectives
- A ‘believe in better’ approach with the desire to adapt and implement continuous improvements in ways of working and project delivery
Billing Delivery Change
Acting as the voice of Billing within Sky, we represent each of the teams within the department, ensuring they are engaged in business changes which may impact them. We collaborate with all areas of the business on a diverse portfolio of projects to improve and ensure consistency of experience for our customers and colleagues, from a Billing perspective!
The rewards
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
Where you'll work:
Livingston:
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.
You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.
Inclusion:
Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, So we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
careers.sky.com
Isleworth, United Kingdom
Dana Strong
$10+ billion (USD)
10000+ Employees
Company - Public
Broadcast Media
1989
