Business Analyst
Job description
** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate, this will be an average of once a week **
Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga.
The purpose of this role is to provide business analysis across the Enterprise functions and wider business units, providing a detailed understanding of current business processes and the impact of the change throughout the change life cycle by translating ideas into potential business processes or system solutions. This will take on the form of eliciting, capturing, validating, documenting and obtaining sign off on business requirements across all levels of change.
The key strategic nature of many of the projects and changes that are managed through the team will also provide the opportunity to work with a variety of people and teams and will regularly involve interaction with senior management. Joining the team is an excellent opportunity to expand your knowledge of Saga through increased exposure to different business areas and will provide the successful candidate with a solid foundation for a career in change management.
Main Responsibilities- Capturing, interpreting, and translating business requirements from change / product owners and subject matter experts and turning that into requirement documentation for use in change delivery through sprint cycles and other change methodologies.
- Engineering requirements to ensure they are relevant, accurate, validated, and signed off within the business before being passed through to technical analysis, development, and test.
- Facilitation of effective workshops and meetings by using smart questioning to draw out requirements, options, and outcomes
- Being business solution focused, evaluating multiple options before helping the business to settle on a solution, recommending ways to tackle a task or solve a problem
- Identifying system and operational process gaps, pro-actively raising these to the relevant department and support in the creation of their change requests and looking for opportunities as part of continuous improvement
- Maintaining knowledge of the project and change lifecycles
- Applying project methodologies utilised within Saga
- Gaining an extensive knowledge of systems, operations, and people across the business
- Demonstrating and maintaining a logical approach and open mind to problem solving
- Ensuring swift progress across multiple concurrent projects through organisation and time management skills, whilst being able to adapt quickly to changing priorities and workloads.
- Being able to work under my own initiative with a brief understanding of the task required, working out a plan of who to speak to and apply the right technique to elicit the required information.
- Effectively managing stakeholder expectations around scope, delivery, and timescales.
- Building strong relationships with all levels of personnel both internal and external to complete tasks.
- Ensuring actions, risks, issues, and decisions are logged against appropriate change items in accordance with the best practice requirements of Change Management
- Reporting and tracking progress across my assigned projects, identifying and escalating any blockers hindering progress where necessary
- Liaison with other department to represent the Enterprise Change Team
- Continually learning and sharing lessons with my peer group
- Supporting Project Managers and Scrum/Squad Teams within Change where additional analysis is required
- Communications skills
- Facilitation skills
- Stakeholder Management skills
- Attention to detail, quality focused and working with precision
- Naturally inquisitive
- Ability to work as part of a team and on own initiative
- Change Management
- Collaborative thinking
- Professional delivery
- Time management skills
- Creative thinking
- Expert problem solver
Our values are:
- Precision Pace - Always owning and making things happen.
- Empathy – Always aware of others.
- Curiosity – Always asking why.
- Collaboration – Always one team, the Saga team!
The standard benefits when you join Saga include:
- Remote working available where possible
- 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year
- Free private medical insurance after 1 years' service
- Workplace Pension
- AXA Be Supported
- A range of reductions and offers from leading retailers, travel groups and entertainment companies
