Business Analyst London, England
Job description
Royal Mail and our evolving journey
With a long and proud history, Royal Mail is one of the most visible and trusted brands in the UK. We keep people and businesses connected every hour of every day and we’re passionate about harnessing technology to deliver the best possible results for our customers.
Our business is thriving by continuously adapting and adopting advanced technology. We reach every delivery point in the UK and have over 30 million customer touch points per day. We have 165,000 employees, 80,000 PDA’s and 25,000 end IT users. We are in an exciting period of transformation with significant growth in parcel & packet volumes and online services and we’re focusing on investing in the security, technology, processes, and people that are going to help us continue to achieve great things and grow our business.
We have the UK’s largest “Feet on the Street” network of over 85,000 postmen and women and the lowest reported carbon emissions per parcel of any major UK delivery company. We are committed to providing sustainable services as we deliver against our environmental ambitions. We are investing in technologies such as electric vehicles and drones.
The RMG Technology team are influencing and helping drive the changes across the business as new solutions and services and new ways of working are defined and delivered and we need talented, experienced people who can work at pace and scale to join us and help achieve our goals.
Accountable for managing key business stakeholders to define requirements for change initiatives aimed at improving processes and systems ensuring alignment to business benefits and assuring quality delivery & testing of these requirements
- Lead the facilitation of business workshops to elicit, challenge, develop and convert business, functional, and non-functional requirements into documentation that includes requirement catalogues and process/systems diagrams.
- Ensure all documented requirements are delivered in a clear, concise, and timely fashion, suitable for handover to the Project delivery teams including Solution Architects and Test Leads
- Ensure that the requirements acceptance criteria, integrity and traceability is maintained throughout the project lifecycle working alongside both internal and external suppliers
- Qualification and quantification of business benefits relating to requirements for change and improved business processes, including impact assessment of change requests to scope and requirements
- Ensure the quality & timeliness of the analysis, requirements, specifications & acceptance criteria produced, whilst supporting risk and issue management
- Bring flexibility and a positive attitude towards delivery of services in a fast-paced environment with inherent risks and a number of stakeholders with differing views of success.
- Maintain subject matter expert knowledge in the area you are working.
- Challenge stakeholders in order to maintain a balance between cost of delivery, time to delivery and quality of what is required to deliver optimum requirements
- Able to work independently with senior stakeholders
- Able to understand commercial & operational concepts quickly and the emphasise with operational challenges.
- Able to work effectively with development and solution architecture teams to identify any gaps in functional designs
- Able to work on multiple project initiatives simultaneously
- Able to work in multiple functional domains and quickly develop an understanding of the system implications of business requirements in those domains
- Experience of delivering Business Analysis within technology projects which have successfully implemented change into complex systems affecting multiple business stakeholders
- Strong leadership skills with demonstrable experience in leading meetings / discussions with stakeholders of all levels
- Demonstrable experience in helping technical teams understand complex business requirements and business colleagues in understanding complex technical concepts.
- High degree of competency in business analysis skills, including requirements gathering and engineering, process mapping and modelling, data analysis and modelling, benefits mapping and realization, root cause analysis, As-Is and To-Be maps, acceptance criteria definition and assuring test cases.
- High degree of competency in using business analysis tools such as Visio, PowerPoint, Excel, Word and Jira and any other industry standard tools
- Has a thorough understanding and experience working as a Business Analyst in both Agile and Waterfall project methodologies producing user stories, use cases or requirements matrices as appropriate
- Excellent verbal and written communication (including listening) skills and competent in the use of presentation skills with colleagues, suppliers, and customers.
- Demonstrate resilience, persistence and drive to maintain progress and resolve issues
- Effective stakeholder and people management including strong negotiation skills
- Ability to work autonomously and as part of a team
- Solution focussed and highly collaborative; good problem-solving skills aligned with innovative and creative thinking
- Customer centric focus to deliver value efficiently
- Desirable – deep functional domain knowledge and experience in logistics, contact centres and customer experience.
- Effective senior stakeholder management with internal and external stakeholder groups
Location - Flexible – London / Chesterfield / Milton Keynes
TECH YOU’D NEVER EXPECT
We’re evolving, transforming and working together to innovate and provide a service our customers can trust and recommend. This is tech you’d never expect from Royal Mail pushing the boundaries and delivering a First-Class delivery service
We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for a 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.
We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.
