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JOB DESCRIPTION

Section 1: General information

Job title: Business Analyst

Department: Business Change Team

Reports to: Business Change Manager

Section 2: PenCarrie’s story and purpose

PenCarrie’s story:

With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment
decoration industry. Based in Willand, Devon, PenCarrie stocks over 4,000 product lines from over 80 of the
industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on
meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and
the values that make it one of the leading companies in the market. We are a family business employing 300
Team PenCarrie members each of whom is as passionate about the business as the next.

PenCarrie’s Purpose:
The distribution partner that enables exceptional customer success.

Section 3: Purpose and responsibilities of the role

Main purpose of role:
The Business Analyst is responsible for the definition of requirements and specifications to optimise projects
to fit the business needs and provide greater efficiency. You will demonstrate ownership of the specified
solution through the project lifecycle and perform business analysis as required. You will have a good
understanding of business analysis tools, techniques and approaches, exceptional verbal and written
communication skills and an ability to work with multiple stakeholders.

Main responsibilities:

1. Taking ownership of gathering business requirements from all stakeholders, producing agreed user stories

and requirements documentation.

2. Assisting Project Sponsors with researching and selection of potential off the shelf software solutions.

3. Taking ownership of assigned tasks and project deliverables to achieve the necessary quality and meet

agreed deadlines.

4. Organising and prioritising your own workload appropriately, reporting risks and exceptions to the Project

Manager and Project Sponsor.

5. Leading analysis and specification phases, performing scoping and business analysis for functional and non-

functional requirements and providing quality customer-facing and internal documentation.

6. Maintaining an understanding of the industry standard business analysis tools, techniques and

methodologies.

7. Working closely with stakeholders to gain an understanding of all areas of the business.

8. Working closely with the project team to ensure to successful outcome of all projects.

9. Building and maintaining successful relationships with colleagues, stakeholders and suppliers.

10. Identifying risks and issues and owning assigned mitigations.

11. Supporting best practise, including conformance to and taking ownership of improvement of relevant

processes and templates.

12. Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably

asked.

JOB DESCRIPTION

Section 4: Person specification

Knowledge, skills and experience required:

Essential

• Business analysis experience in a project environment, with a focus on quality and attention to detail

in all areas.

• Experience of requirements gathering, the production of functional specifications and/or acceptance

criteria, including story maps and user story techniques, and wireframe tools.

• Effective facilitation and negotiation skills including reaching consensus and managing conflict.

• An understanding of business analysis tools, techniques, approaches, and methodologies relevant to

software delivery.

• Exceptional verbal and written communication skills including the ability and confidence to present

complex ideas clearly to technical and business clients.

• Effective understanding and management of change control within a project.

• Working knowledge of Agile Scrum and Waterfall project frameworks, concepts and methodologies.

Desirable

• Specific business analysis experience within a similar industry.

• Attainment of, or working towards, a BCS Business Analysis certification or equivalent.

• Leadership experience of small projects.

• Technical analysis skills and experience.

• Experience of using ticket management tools such as Jira.

• Understanding of ITIL Framework, concepts, and terminology.

• Experience of the latest UX and UI principles and relevant standards.

• Previous experience working in a B2B environment

• Everyone of us can make a difference to our customers’ experience.

• We actively look for ways to help our customers succeed.

• Our customers are considered in every decision we make.

• We create a kind, safe and inclusive workplace where everyone feels they can thrive.

• We collaborate to find solutions and build ideas.

• We’re prepared to have the difficult conversations, giving and receiving feedback.

• We’re bold, brave and inspirational.

• We look up, look out and look forward.

• We anticipate and embrace change.

• We strive to improve in everything we do.

• We celebrate our achievements.

• We all have a voice.
  

JOB DESCRIPTION

• We know our priorities and implement with conviction and pace.

• We use our resources wisely.

• We’re clear and transparent in our communications to all our stakeholders.

• We’re committed to reducing our environmental impact.

• We give back to your communities.
  

Section 5: Job description prepared by:

Job title: Business Change Manager
Date: August 2023

Please note: Where possible, repeat the language of the values in the purpose of the role, main

responsibilities or within the knowledge skills and experience required sections.