Business Analyst Manchester, England
Job description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Business Analyst
- If you have a passion to design, run and deliver the digital banking of the future, this could be the role for you
- You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
- You will support the manage my growth goal specifically focusing on the leverage my assets journey, which supports Overdrafts, Invoice Finance and Asset Based Lending Products.
What you'll do
As a Business Analyst, you’ll support a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. On top of this, you’ll be delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running seamlessly.
Day-to-day, you’ll be:
- Completing analysis on key business controls, highlighting any potential emerging risks
- Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
- Supporting the management of incidents effectively, and looking for opportunities to increase resilience within the customer journey
- Striving to deliver a world-class customer experience and placing the customer at the heart of all we do
- Supporting empowered decisions to deliver the prioritised digital journey backlog
The skills you'll need
You’ll be a subject matter expert in product proposition and process design. Additionally, you’ll have knowledge of critical Agile capabilities and ways of working, as well as the ability to exercise change delivery, customer experience design, commercial management and analytics.
We’ll also expect:
- Experience of driving and delivering innovative ideas through Agile ways of working, looking at harnessing digital and technological advances that truly benefit our customers
- The ability to identify and envision what the future of digital banking could look like
- A proven ability to adapt to quickly changing environments
- Experience using various tools (such as excel) to analyse data.
- A talented communicator who can inspire and engage both customers and colleagues
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
