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About the Department of Technology & Enterprise Business Solutions

The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement.

POSITION DESCRIPTION SUMMARY

The Sr IT Specialist position in the TEBS Office of Digital Transformation is a full-time merit position responsible for facilitating, research, strategizing and designing. This position will serve as the Business Analyst/Researcher and is hands-on in analyzing, researching, facilitating, and designing business process and flows and visualizes the people, process, technology and data experience(s). This role involves collaborating within the Office of Digital Transformation, across TEBS and the enterprise in utilizing a human-centered approach to maximize digital transformation.

The employee in this position will be a member of the Data Innovation Team, facilitate, research, strategize and design processes (current state and future state) and prototypes (when applicable) to develop and optimize experiences, operational metrics, dashboards, strategic reports used to measure, monitor and innovate operations, digitally transform and continuously improve.

Major Duties

• Leads facilitation and information gathering, creates and designs business processes, flows and prototypes (when applicable) and synthesizes results from stakeholder engagements
• Works collaboratively with Lead Data Scientist/Analyst across TEBS and Enterprise in optimizing a human-centered approach
• Designs experiences using a human-centered approach and innovation thinking to identify opportunities for enhanced productivity and efficiency while analyzing and interpreting a diverse range of data and information from County departments, information systems and other sources.
• Collaborates with Lead Data Scientist/Analyst the effectiveness of strategies and operational metrics to ensure optimal value to the business, modifying or operationalizing new metrics, dashboards and products as needed.
• Supports special projects and analyses to digitally transform, measure and continuously operational performance
• Works to continuously enhance and apply human-centered knowledge, skills, techniques, tools and methods
  

Knowledge, Skills and Ability

Knowledge of:

• Facilitation, information gathering and synthesizing information
• Principles of human-centered design
• Designing Business Flows, Journey Mapping, Prototyping
• Presenting and communicating synthesized information
• Project management
• Lean Six Sigma
  

Skill in:

• Facilitation, Research methods
• Human Centered Design, Customer Journey Mapping
• Technical Skills: Miro, Mural, Visio, Lucid Charts, Excel (Pivot Charts)
• Proven organizational skills with attention to detail
• Excellent verbal and written communication skills and a collaborative and engaging work style
• Strategic Thinking
• Interest in learning and developing skill in: Automation, Machine Learning, Predictive Analytics
  

Ability to:

• Facilitate and gather requirements using a human-centered approach
• Design user flows, customer journeys, business processes or workflows
• Complete tasks and projects on time in a deadline-driven environment
• Works collaboratively and maintains positive inter-departmental partnerships
• Multi ‐ task and prioritize workload in a fast ‐ paced environment
• Interest in analyzing processes
• Handle confidential and sensitive information

Additional Employment Information

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to [email protected] . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Minimum Qualifications

Required Experience:

Five years (5) years in Information Technology field. To include professional experience performing process improvement, customer journey mapping.

Educational Requirements:

Bachelor's Degree in Design, User Experience, Information Technology, Innovation or related field.

Equivalency:

Equivalency: An equivalent combination of education and experience may be substituted. For applicants possessing very hard to find skills which are a critical need to the department/agency, training and certification may be accepted in lieu of full degree requirements. Preferred Criteria

There is no Preferred Criteria. All applicants will be reviewed by OHR for minimum qualifications. Those applicants who meet minimum qualifications will be rated Qualified, placed on the Eligible List, and may be considered for an interview.

Preference for interviews will be given to applicants with experience in the following:

• Hands-on experience in facilitating and gathering requirements using a human-centered process
• Experience working cross-functionally and designing flows and experiences
• Interest in innovative thinking, ability to identify opportunities for enhanced productivity and efficiency
• Interest learning process improvement methodologies (i.e...Lean Six Sigma) and business process mapping tools, techniques and models
• Interest in learning and developing skill in: Automation, Machine Learning, Predictive Analytics

Minimum Salary 83052 Maximum Salary 134500 Currency USD