Business Analyst London, England
Lloyds Banking Group
Full Time
London, England
52912 - 66140 GBP ANNUAL Today
Job description
End Date
Tuesday 21 March 2023
Salary Range
£52,912 - £66,140Agile Working Options
Job Description Summary
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Job Description
Salary
£61,911 to £70,000 depending on experience, plus 4% allowance; 15% pension; discretionary bonus
Location
This role can be worked from our London; Edinburgh or Halifax offices with a guideline of 2 days in office per week, 3 from home.
Who are Lloyds Banking Group?
At Lloyds, we're motivated by a clear purpose; to help Britain prosper. Over the last few years, we've grown our number of active online banking users to 14.5 million and our mobile users to over 9 million.
We're committed to continuing to deliver a leading customer experience by improving our digital capabilities, providing personalised propositions and building on our multi-channel model.
Where does the role sit?
An exciting opportunity has arisen within the Channels Enabling Platform, where the Identity and Authentication Lab provides an enterprise level Authentication service. The Platform needs to meet the Strong Customer Authentication regulatory commitments, enable innovation to help lead into the bank of the future, and to trailblaze within the Industry. The Platform will support and grow a wide range of authenticators to serve the Bank’s digital channels.
We are committed to delivering a world-class customer experience by building a state-of-the-art Identity & Authentication Platform and enabling our Customers to feel safe and secure with their data while accessing our multi-channel digital ecosystem.
We're building the bank of the future, and we need your help.
At Lloyds, we're motivated by a clear purpose; to help Britain prosper. Over the last few years, we've grown our number of active online banking users to 14.5 million and our mobile users to over 9 million.
We're committed to continuing to deliver a leading customer experience by improving our digital capabilities, providing personalised propositions and building on our multi-channel model.
Where does the role sit?
An exciting opportunity has arisen within the Channels Enabling Platform, where the Identity and Authentication Lab provides an enterprise level Authentication service. The Platform needs to meet the Strong Customer Authentication regulatory commitments, enable innovation to help lead into the bank of the future, and to trailblaze within the Industry. The Platform will support and grow a wide range of authenticators to serve the Bank’s digital channels.
We are committed to delivering a world-class customer experience by building a state-of-the-art Identity & Authentication Platform and enabling our Customers to feel safe and secure with their data while accessing our multi-channel digital ecosystem.
We're building the bank of the future, and we need your help.
What will I focus on in this role?
Requirements gathering and documentation to the required standards set within the BA Chapter
- Functional / Non-functional
- As-is and To-Be process flows
- Data Requirements
- Requirements mapping and traceability
- effective documentation/audit of key decisions made
- identifying RAID items (and logging/tracking through to closure)
- Continuous support to your allocated PO and provide in-depth analysis for decision making.
- Ensure work carried out is always aligned to Lab OKR's
- Support the discovery and shaping of new Business Demand
Support junior BA's with;
- Ways of Working
- Opportunities to upskill/develop key skills
- Setting context and understanding the bigger picture and customer value in what we do
Specific activities which you’ll be responsible for include things like:
- Applying your technical and business insight to elicit requirements whilst working closely with product and engineering teams to define detailed Epics and User-Stories
- Developing, defining, and documenting ‘As Is’ & ‘To Be’ processes and identify requirements
- Support PM or Release Managers throughout RTL
- Facilitate managing the product backlog, working collaboratively with the Product Owners and the delivery teams to ensure consistent understanding of the proposed solution and assist with elaboration, sprint planning activities etc.
- Support Feature Team with testing preparation, automation and acceptance testing to ensure the solution meets the identified business need and compliance with Group policies and all regulatory and statutory requirements.
- Understand business problems, critically evaluating of business ideas from a customer and a commercial point of view. Identifying underlying business needs to be addressed and challenge existing practices. Facilitating requirement discussions with key stakeholders to ensure decisions are made and understood by all.
- Playing a key part in Building the BA Chapter within the Lab – as natural leader who'll mentor and support colleagues to ‘deliver best in class’ change
- Effective collaboration with other BA's within the Chapter so gaps can be quickly identifies
- Demonstrate back to the wider Lab the incremental value being delivered to the Customer as we progress throughout all stages of delivery.
- Perform data analysis
What else would be handy?
- Experience and or desire to manage people
- Being able to adapt to the exposure of technical conversations
- Domain Knowledge – keen to learn technical skills
- Experience with JIRA/Confluence
- Exposure and understanding of Agile/Scrum methodologies
- Able to read and understand technical solution diagrams
- Having a flexible, agile and 'can do' approach to any task assigned to you - when something needs to be done and there is no obvious person to do it, then the BA's take over.
- Experience in reading and breaking down large Regulatory Documents and support the Business in adhering to these
- Experience in working with external Third Parties and representing the Bank appropriately
- Understanding of Business Readiness activities
Together we make it possible!
Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.
Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.
Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grown and develop.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
