Business Analyst London, England
Job description
The Company
Gentrack is a publicly listed software company and provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities.
Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:
Respect for the planet; Respect for our customers and Respect for each other
We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers.
At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a people centric business.
The Opportunity
As a Gentrack Business Analyst, you will foster collaboration between our customer subject matter experts and the Gentrack service delivery team. You will take ownership for demonstrating the solution and working with the customer to understand their requirements to ensure the solution is configured to meet their needs.
You serve as the business conduit between the customer and the Gentrack service delivery team.
Our Professional Services team deploy Gentrack solutions across a diverse range of customers in either traditional waterfall or modern agile environments.
As the role is a customer facing travel is often required.
The Specifics
- Demonstrate modern agile values and principles.
- Acquire in-depth product and utility industry knowledge Facilitate and attend meetings such as daily stand ups, sprint planning and retrospectives
- Facilitate workshops and elicit requirements
- Analyse and define business requirements; user stories and acceptance criteria
- Analyse, map and document business processes
- Work with the customer (product owner) to prioritise the product backlog to streamline the delivery of priorities and plan releases
- Work with technical team to develop effective solutions
- Provide input into product direction regarding functionality
- Provide software training to internal and external customers
- Provide testing services to external customers as required
- Provide on-site support services
Some important characteristics we are looking for
- Experience as a Business Analyst / Product Owner / Scrum Master
- Experience in working in Waterfall or Agile (preferably Scrum) environments.
- Experience in working in a Professional Services / Consultancy environment
- Strong analytical skills and understanding of business processes
- Proven ability to understand and communicate technical and business concepts
- A record of building strong products/project delivered solutions and collaborating
- Substantial personal responsibility and autonomy
- Exceptional communication skills, and being a good presenter
- Experience in software development
- Experience in the Utilities sector
This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.
Gentrack want to work with the best people, no matter their background or qualifications. So, if you are passionate about learning new things, have great experience, talent, and passion and keen to join the mission, you will fit right in.
#LI-KC1
