business analyst Littleton, CO
Job description
Position: Dynamics 365 Business Analyst
Department: Technical
Epoch Concepts LLC (Epoch) has been providing Market Research, Enterprise IT, and Cyber Security Solutions and Services to both commercial and government clients since 2006.
We are a value-added reseller focused on overcoming organizational challenges with solutions that don’t just address problems but also create opportunities and competitive advantages. Our core capabilities cover three major areas: Services, Solutions, and Integrations.
Based in Littleton, CO, Epoch works closely with industry leaders such as Cisco, HPE, Dell Technologies, Netscout, and VMware, focusing on Federal Systems Integrators, USG, and Commercial Communities. Because of our strategic alliance with key distribution channels, Epoch is able to offer our customers access to over 2500 vendors. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), Epoch is a valuable sole source provider of technology products and services. Our employees are our greatest assets, and we take pride in recognizing their outstanding talents and efforts.
We are looking for a Business Analyst who has experience working with Dynamics 365 Sales and Business Central. The Business Analyst will be responsible for administering and supporting our internal CRM and Business Central systems, which are used to manage our customer relationships, sales pipeline, inventory, and accounting. The Business Analyst will work with stakeholders to identify areas where technology can improve business processes and help the organization achieve its goals. The ideal candidate will have strong analytical skills, excellent communication skills, and a passion for improving business processes and outcomes using data-driven insights.
Who you are:
- You possess above average attention to detail and organizational skills.
- You maintain an excellent level of customer service, ensuring that all end-users are treated efficiently and in an appropriate manner.
- You have excellent communication skills with a collaboration attitude creating an effective work environment with stakeholders, developers, and end-users.
- You possess a problem-solving mindset with a passion to learn new technologies and best practices.
- You excel in gathering, analyzing, and documenting business requirements and translating them into functional specifications and user stories.
- You have solid time management and organizational skills.
- You prioritize workloads to ensure work of the greatest importance to the business is completed with urgency and to the highest standards.
- You openly accept constructive criticism and adapt with positive results.
What you’ll do:
- Gather and analyze business requirements from various sources and translate them into technical specifications.
- Develop and own relationships with partners, working with them to optimize and enhance our integration.
- Create functional specifications and design documents.
- Configure and customize Dynamics 365 applications and modules.
- Conduct user acceptance tests and quality assurance.
- Help design, document, and maintain system processes.
- Report on common sources of technical issues or questions and make recommendations to product team.
- Communicate key insights and findings to the Operations and Sales teams.
- Define reporting and alerting requirements.
- Create Power BI reports based on the requirements of our internal teams, such as sales, marketing, finance, and operations.
- Provide training and support to end users and administrators.
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
What you’ll bring:
- A bachelor's degree in business administration, computer science, information systems, or a related discipline or equivalent experience.
- At least 1 year of experience in a Business Analyst role, preferably with Dynamics 365 Sales, Marketing, and Business Central.
- Experience with Dynamics 365 Marketing is a plus, but not required
- A certificate from Microsoft or a recognized training provider is a plus.
- A strong understanding of business processes and how they can be optimized with Dynamics 365 solutions.
- A good knowledge of the Dynamics 365 platform, including its modules, features, and integrations.
What We Offer:
- Progressive Compensation Package
- Healthcare Benefits (Medical, Dental, Vision and Prescription Drugs)
- Wellness program
- 401k with Company match
- Paid Time Off
- 12 Paid Holidays
- Flexible work hours
- Life Insurance and Disability Coverage
- On site gym (Littleton facility)
- On-Going Training & Development
Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, unlimited PTO, and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family.
Epoch Concepts is an Equal Employment Opportunity employer. Epoch does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment is decided solely on the basis of qualifications, merit, and business need.
All candidates are required to pass a background check and drug screening prior to employment.
Epoch Concepts LLC is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact us at [email protected] or by calling 888-663-0004.
Location: Littleton, CO
Time Type: Full time
