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We're a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services.

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top telcos, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners.

We offer our partners a market-leading and comprehensive product portfolio, intuitive portals and platforms and a passionate team of industry experts.

We make a complex industry as simple as possible for our partners, enabling them with a commercial platform to sell the latest technologies and solutions to the resilient UK SMB market.

We have huge aspirations to challenge our industry and what we do, and we continuously dream big for the future. As a team of over 750 people, we're all immensely proud to work for a rapidly expanding company with an incredible culture that puts our team members and partners at the heart of everything we do.

• Department: Platform Product Management
• Salary: Up to £45,000 p.a.
• Location: Home based

About the Team

The Platform Product Management team comprises Platform Product Managers, Product Owners and Business Analysts. We’re responsible for defining and driving the development of the DWS Group technology and software platforms, both from a strategic perspective and facilitating changes to existing software to support ongoing business change. We also provide support into business teams to identify opportunities for process improvement and optimisation.

About the Role

As a Business Analyst you will work with key stakeholders and business SMEs across a wide variety of projects. Providing support to the Platform Product Manager and Product Owner, you will research, analyse and evaluate requirements and processes to deliver measurable business-wide change. You will provide detail for our Engineering teams in order to complete the development process and maintain these requirements as they progress through the development lifecycle. You will deliver supporting documentation of the final solution to the Business and Support teams.

Although this is a home-based role, there may be a need to travel to the occasional face-to-face meeting, should it be required. Additionally, we have offices dotted around the country which can be used if you fancy a change of workspace every now and again.

Role responsibilities:

• Assess and validate the business case for Platform Product Requests and obtain project delivery estimates
• Understand and elicit the business problem and project scope
• Document and evaluate business processes, identifying areas for change, both on a proactive basis or as a result of specific direction
• Capture, analyse, prioritise and document business requirements, from multiple sources, as required by the project needs
• Produce coherent and complete project documentation, presenting information in an intelligent and clear way to communicate problems, requirements and solution options to different stakeholder audiences
• Define and document acceptance criteria and business rules for user stories
• Work with Engineering team, developers and QAs, to refine user stories, within the Agile framework
• Monitor and report on progress of projects and proactively highlight any risk to anticipated delivery timescales
• Act as liaison between stakeholders, users and project delivery team
• Create solution handover documentation for Users and Support Teams
• Provide support to Product Owner and Platform Product Manager as required
• Take part in the PO & BA community of practice activities, sharing ideas, experiences and learning with your colleagues.

Essential:

• Proven experience in a business analysis role within a technology or software environment, with evidence of Agile experience
• Excellent verbal and written communication skills, with the ability to interact professionally with a diverse group of executives, managers and subject matter experts, including teams based offshore
• Ability to work independently, proactively and with limited supervision
• Demonstrable experience of writing user stories and acceptance criteria
• Knowledge and experience of modelling business processes using a variety of tools and techniques
• Proven experience of managing multiple project deliverables at once, managing workload priorities accordingly in order to meet agreed deadlines
• High degree of attention to detail
• Proven experience of the full analysis and project life cycle and standard analysis deliverables
• Demonstrable experience of delivering analysis to underpin business change across large and small change initiatives.

Desirable:

• BCS Business Analysis certification
• Knowledge and experience of the telecommunications, cloud and technology industries would be highly beneficial
• Experience of large-scale programmes of digital transformation
• Use of Targetprocess and Atlassian suite of products (eg Confluence).

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

What’s in it for you? Why should you come and work for us?

Our benefits consist of; no dress code (you, do you), days off for special life events. Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, 'if you want a career with us then grab it' concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website www.digitalwholesalesolutions.com on our Careers page.

We are an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and the option to purchase more!
• Pension
• Employees Assistance Programme
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday

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