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Contact Government Services is looking for business analysts to work at the Department of Homeland Security (DHS) in the Northern Virginia location! As a Sr. Business Analyst in Business operations and Content Strategy for CGS you will partner with internal business owners and external partners to understand new business opportunities and define business and functional requirements. You should have expertise in cash management, onboarding, USA Patriot Act, and AML/BSA regulatory compliance. This job has remote capabilities but is primarily a hybrid job position.

Job Duties will include:

• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various DHS stakeholders.
• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements
• Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports
• Create high-level briefings and communications materials for customers, management, and executive stakeholders
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
• Evaluate program materials and develop innovative approaches for improvement
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
• Support a continuous improvement process by providing recommendations on improving products, services, and processes.
• Manage client interaction and expectations regarding team efforts
• Identify and coordinate cross-team dependencies and collaboration
• Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships

Required Skills:

• Must be a U.S. Citizen
• Bachelor's Degree (Computer Science, or engineering)
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes
• Experience working with phase-based and Agile delivery methods
• Experience with Jira or other Agile tools
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Must be able to work well both in a team environment and independently.
• Must possess exceptional attention to detail
• Excellent interpersonal and communication skills
• Familiarity with government projects and policy/procedures teams
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis
• Experience in managing client requirements and small teams
• Excellent analytical skills and business presentation skills

Preferred Skills:

• Experience supporting DHS HQ or other US Federal Agencies
• Experience tracking and reporting project or program delivery progress and budget execution
• Experience developing project briefs and reports for non-technical audiences
• Knowledge of the federal acquisition lifecycle
• Familiarity with Business Intelligence and Data Analytics
• Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM)

Some Benefits of the Position Include:

• Health, Dental, and Vision insurance
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

This is a job post for a position with CGS. We are a small business driven by providing our clients the most exceptional service in the sector. In order to give our clients, the best service we need to have the right team of motivated individuals to provide that service to them.

Our staff core values are as follows:

Honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

For more information about CGS please visit: https://www.cgsfederal.com

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