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The Canadian Forces Morale and Welfare Services (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.

Under the direction of the Project Management Office (PMO), the Senior Business Analyst develops, prepares and documents solutions, such as business objectives, requirements and statements of work. They participate in the development and implementation of projects and liaises with stakeholders and Subject Matter Experts (SMEs) to research and evaluate business and technical requirements. They prepare and present feasibility studies, prototypes, business cases and cost benefit analysis for projects. You will be:

Responsible for the identification of assumptions, alternatives and transition issues for projects, as well as identification and documentation of business or legislative constraints. Responsible for redesign of business processes, as required.

Responsible for participation in project status meetings, liaising with colleagues to develop systems designs, project plans, and functional specifications, liaising with Quality team to develop testing plans, acceptance plans and to ensure requirement traceability, and liaising with Systems/Network team to develop technical specifications.

Responsible to review usability of applications prior to development, and present mock-ups to stakeholders and SMEs.

Education, Certifications and Licenses

College diploma or certificate in Business Administration, Computer Engineering, Computer Science, Mathematics or a related field AND several years of experience in an IM/IT related field

Certified Business Analysis Professional (CBAP) certification

Experience

Five (5) + years of experience in Business Analysis with demonstrated expertise in the following areas:

In conducting Stakeholder interviews, workshops, and surveys to understand and identify all information relevant to the project, such as records retention schedule, metadata fields, etc.
In developing presentations for stakeholders or senior executives
In elicitation, validation, documentation, and traceability of requirements
In managing requirements, requirements change control, and scope control
In capturing current use cases associated with business requirements
In requirements management tools, such as Azure DevOps
In analysis and visual representation of As-Is and To-Be process models, and business process standardization/improvement
In transformation of complex technical concepts into formats more easily understood by non-technical (business) audiences
In implementation and/or support of a Customer Relationship Management (CRM) solution
In establishing acceptance test criteria with client, developing use test cases
In developing test plans including functional, end to end, and acceptance testing
In managing and coordinating user testing, and presenting test findings

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English or French Essential, Bilingual an asset

Reading: Advanced Level

Writing: Advanced Level

Oral: Advanced Level

Health Benefits: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Group Savings Plans.

Learning and Development: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts through CFAppreciation.

2-year term with potential for permanent.

This position has an assigned location and may allow flexible work options such as remote or hybrid work but the employee must be able to report to the assigned work location at their own cost if required. In the event that we don’t find a local candidates, employee located anywhere in Canada will also be considered. Remote work may be required depending on health and safety considerations.

The selection process will take place virtually.

This vacancy will remain open until fulfilled by a candidate.

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the communities in which we live. Accommodations are available to all candidates identifying a need during all or any parts of the selection process.