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Overview

We have a fantastic opportunity for a Business Support Administrator to join our Corporate Business Support Team. We are looking for an individual who enjoys working in a fast-paced environment, and who can provide excellent support to those working in the front-line services supporting our residents. This is a secondment/fixed-term contract opportunity for 24 months.

About us

An exciting opportunity has arisen within Corporate Business Support, which forms part of the Resources Business Unit in Buckinghamshire Council. The team provide excellent support services to the Children’s Social Care Teams across the county. We are looking for a full time Business Support Administrator (Career Grade 1-2) working 37 hours per week, to support the Youth Offending Service (YOS) in High Wycombe. Should there be a business need, staff may be required to work across multiple locations.

By working with us, you are part of something bigger. Our services are wide-ranging, the opportunities to grow and progress are endless. Our commitment to work-life balance and adapting ways of working is shaping our working lives for the better. So from the moment you join us, we’ll support you to be the best you every step of the way.

About the role

Key Accountabilities

• Excellent Customer Service
• Managing important & confidential correspondence from internal customers and external customers, including Police and Court information

• Dealing with telephone queries from internal and external customers
• Note taking for a wide range of meetings
• Inputting data onto the Council’s internal data bases and electronic systems
• Financial responsibilities, including processing invoices and making purchases using a range of databases
• Arranging internal and external meetings including, bookings for visitors to the office
• General administrative duties

Please see the attached job summary for further information on this position.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.

About you

• You must be a hard-working professional.
• You are customer focused.
• You must be resilient, able to demonstrate the ability to deal with sensitive and difficult information.
• You must be able to work flexibly to respond to service demand.
• You must be able to demonstrate the ability to prioritise a varied and challenging workload.
• You will possess excellent communication skills and accurate attention to detail.
• You'll be educated to GCSE/NVQ2 level or equivalent, including in English and Maths.
• You are keen to learn and able to juggle priorities effectively, often with conflicting demands.
• You are caring and helpful.

Other information

The role is office based but is currently being offered on a 60% office and 40% home working agreement. This arrangement is under continuous review, so may revert to an increase in office working, in line with business needs. This role is a fixed term contract for 2 years and offered for 37 hours per week, with a working pattern: -

Monday - Thursday 9am-5:30pm, with 1 hour’s unpaid lunch

Friday 9am-5pm, with 1 hour’s unpaid lunch

If successful you will be required to undergo a DBS application and, in some roles an enhanced DBS is required.

This post has a starting salary of £23,365 per annum

Advert closing date: 6th August 2023

Interviews - w/c 14th August 2023

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/