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We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Technical Business Analyst
British Council Pay band: 8/E
Salary: Starting £33,904 plus £3,300 London Market Allowance {only for those based in the London area}

Location: UK
Department: Global Information Services
Contract type: Fixed-term contract (2 years)
Closing Date: 30th July 2023 at 21:59 UK Time.

You must have the legal right to work in the UK at the time of application.

The purpose of Global Information Services (GIS) in the British Council is to partner with the business in order to make effective use of Information in all its forms across the organisation. GIS has accountability for enabling the full life-cycle of information for the whole of the business.

This role is located within the GIS Change Delivery team. The GIS Change Delivery function is responsible for the definition and management of Projects, Programmes and the overall GIS Portfolio of change delivery, and the definition of standard practices, methodologies, and tools to ensure well managed delivery of change.
Change delivery can be sponsored by any area of the British Council, including those outside GIS, and a “matrix” or dual reporting line may be agreed depending on specific programme needs. Taking responsibility for understanding demand requirements, collecting data, delivering analysis and problem resolution. Identifying evaluating and recommending options, implementing if required. Collaborating with and facilitating stakeholder groups and providing challenge where appropriate to ensure that proposed solutions are properly understood and appropriately exploited to deliver the expected outcomes.

Accountable and responsible for delivery of Business Analysis, requirements gathering for new GIS demand and reporting within the GIS Strategy team reporting into the Head of BA within GIS Strategy.

Collects and maintains data in a consistent form, providing an evidence base to meet and enforce programme governance standards and inform assurance reporting to senior management. Maintains quality documents such as the requirements traceability matrix, to ensure business demands are met and key decisions are captured.

Takes responsibility for investigative work to determine requirements and specify effective business processes, through improvements in information systems, data management, practices, procedures, organisation and equipment.

Elicits requirements using a range of techniques as appropriate such as interviews, focus groups, surveys, site visits, task and workflow analysis. Translates business needs into requirements (functional and non-functional) and communicates these requirements to developers in an agreed format such as business process maps and Use Cases or User Stories.

Evaluate the technical feasibility of the business unit’s requests during requirements gathering, making high-level evaluations, asking the right questions to clarify technical constraints.

Explores various options and risks within technology projects, utilising a high-level of business awareness. Recommends solutions taking into consideration capability, cost/benefit analysis, strategic direction and architectural designs.

Works with minimal supervision, planning, prioritising and managing time effectively across multiple projects. Work proactively, communicating and collaborating with internal and external stakeholders appraising options. Outstanding relationship and communication skills, comfortable at all levels of the organisation. Contributes to the continuous improvement of the BA team processes and practices.

Supports Business Partners throughout the demand process. Taking responsibility for understanding demand requirements, collecting data, delivering analysis and problem resolution. Working with the Architect to understand high-level requirements to enable production of the high-level design. Identifying evaluating and recommending options, implementing if required. Collaborating with and facilitating stakeholder groups and providing challenge where appropriate to ensure that proposed solutions are properly understood and appropriately exploited to deliver the expected outcomes.

Context and environment: (e.g. dept description, region description, organogram)
The purpose of Digital & Technology (D&T) in the British Council is to partner with the business to make effective use of Information in all its forms across the organization. D&T has accountability for enabling the full life-cycle of information for the whole of the business.
To understand business priorities, support strategic and innovative thinking, filter customer demand and manage expectations on development and delivery of Information Service.

Role specific skills

• Follows business analysis disciplines
• Analyses project data
• Documenting the demand Architecture needs according to the British Council Architecture framework
• Leads business analysis tasks and workshops for large and/or high-risk projects
• Coordinates a diverse team with awareness of equality and diversity impact
• Assures adherence to standards
• Develops and ensures the implementation of high-quality analysis artefacts
• Aligning Enterprise Architecture components with the business priorities, ensuring that our resources are deployed appropriately to fulfil approved demand.

Knowledge and Experience
Essential
Business analysis experience

• Multi-year experience of working in a Business Analyst role supporting business change programmes that impact across multiple functions / business areas and regions.
• Proven leadership experience including developing relationships with different areas of the business, building collaborate relationships and tenacity to drive projects forward.
• Experience of requirements elicitation and definition
• Stakeholder relationship management experience
• Producing Analysis documents -Experience providing clear and concise documents including:

o Business Cases
o Functional and Non-functional requirements in User Story and other formats
o Feasibility studies and ‘as-is / to-be’ analysis, considering existing IT architecture
o Business Process modelling using BPMN and other techniques

• Documenting Enterprise Architecture, especially Capability Maps, dependencies mapping

Desirable

• Experience of workforce planning in terms of development and technology, using recognised tools and systems (e.g., SAP, MyHR etc)

Language Requirements:
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.

A connected and trusted UK in a more connected and trusted world.

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.