Business Analyst Heathrow, England
Job description
OUR BUSINESS
Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new logistics company. We believe in a world that is always moving, with values that underpin our business. By always delivering, always improving, always working as one team and always with integrity, we are creating an inclusive business that works for its customers and its colleagues around the globe.
THE ROLE
The Business Analyst is responsible for ensuring that the technology and processes meet the business and people needs, enabling seamless integration.
You’ll be helping as bridge in between business and Tech from both ends. Success in this role will underpin the delivery of the organisation’s strategy.
In this role, you will focus on the opportunity to order technology, processes, compliance, and operations, as well as operational excellence and scalability within projects assigned.
As a Business Analyst, you’ll perform data analysis and conduct a consistent review of data metrics to guide decision-making and enhancements to support scalability and efficiencies.
DUTIES
- Work with the accountable project manager, business subject matter experts and technical leads to ensure that the product is fit for purpose (against to be business processes)
- Analyse processes and technology tools as they are (As-is), compare them to the future and improved designs (To-be) and determine the necessary changes for arriving at the improved state.
- Document process information using visual diagrams in the form of business process models (using the Business Process Management Notation or the Flowchart Notation).
- Design business processes (To-be) and manage any subsequent changes to them.
- Examine processes holistically to understand the impact of changing them on people, strategy, systems and general business operations.
- Coordinate business processes signoffs on behalf of the accountable project manager
- Together with the test manager design a test plan based on business processes & scenarios, Undertake hands on testing when appropriate
- Work with the Training Team to identify any specific training points and/or validate training materials
- Liaise between various business departments and groups
- Assess options for process improvement, including business process modeling
- Maintain documentation regarding various projects, processes and operations
- Collaborate with project managers and cross-functional teams
KEY STAKEHOLDERS
Internal
- Interfaces with all areas of IAG Cargo, IAG Tech and departments within BA and IB operating companies.
External
- External as required – Suppliers, Local Authorities, Planning, Customs and regulatory bodies
PERSON SPECIFICATION
Skills
- Strong skills in Process Mapping and Business Process Reengineering
- Strong analytical and reporting skills
- Experience facilitating workshops and focus groups
- Strong business/client engagement skills
- Experience developing business requirements
- Experience developing instructional and procedural documentation and presentations
- High level of competence with MS Office and MS Visio
- Ability to communicate at all levels
- Strong planning and organizational skills
- Strong Team player
- Demonstrates resilience
- Customer orientation
- Passion for continuous improvement
- Ability to make constructive challenge
- Ability to identify key issues and enact a mitigation plan
- Essential: English and Spanish Speaking (Business Level)
- Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
- Resourcefulness and ability to devise creative solutions to problems
Qualifications
- Degree level preferably in computer science, mathematics, business management, or economics.
- Accredited Business Analysis training. Operational research, Lean/Six Sigma or BPM Certification
- Accredited Project Management training is desirable e.g. Prince2, PMP
Experience
Essential Experience
- 2+ years of experience as a Business Analyst.
- Supplier and stakeholder management
- Demonstrable understanding of technology driven change & the delivery & change lifecycle
- Desktop packages including Excel, MS Visio, Powerpoint, MS Project, etc.
- Management and mitigation of risks & issues
Desirable Experience
- Knowledge of project management tools and techniques
As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, discounts with many high street retailers, good development prospects and the opportunity to be included in the annual incentive scheme.
We are one of the world's largest cargo carriers, come and be part of it.
To apply for the position of Business Analyst, please use the ‘apply now’ function.
