Business Analyst Bristol, England
Job description
What is the opportunity?
This is an exciting opportunity to work with key partners across the Home Buying & Ownership team and beyond to gather key requirements and help shape the 'To be' processes, working closely with the Solutions and Design Lead. You will also work closely with key subject matter authorities as a key part of the project team to ensure changes are delivered as per the agreed design.
In this role you will:
- Ensure that business changes and improvements are identified, properly scoped, meet customer needs and that solutions are aligned with strategy and the business architecture framework
- Design and Lead an Agile delivery approach to implement operational and customer improvements that can be delivered through configuration or business change.
- Work with SMEs and Partners across the Bank to elicit high-level requirements and capture business needs.
- Challenge business and technical teams on their assumptions of how solutions will meet the needs of the business and our customers
- Clearly articulate and document business requirements. Write epics, stories and identify associated candidate bugs/improvements from the current backlog.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
What will make you stand out?
Experience of working within Financial Services in a similar role.
Experienced business process analyst with a consistent track record of carrying out requirements analysis and definition.
Delivered systems thinking / end to end reviews resulting in the successful implementation of change within an organisation.
Ideally experience in mortgages - pre or post completion and a demonstrable understanding of the End to End mortgage process.
More about the team
Home Buying & Ownership's responsible for all aspects of the end-to-end mortgage business. This includes customer acquisition across direct, intermediary and strategic partnership channels, together with the end-to-end customer journey. Our focus is to drive growth in profitable balances through risk-appropriate new lending and by achieving high levels of customer retention through excellent products and services.
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career!
Key Competencies
- Customer Focused - People Manager
- One Group, one team - People Manager
- Agile - People Manager
- Accountable - People Manager
- Champion Transformation - People Manager
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact [email protected].
