Business Analyst Northampton, England
Job description
About The Role
We are seeking a skilled and dedicated Business Analyst to join Avery Healthcare, which operates 100 care homes. As a Business Analyst, you will play a crucial role in bridging the gap between our healthcare operations, sales & marketing and technology systems, including Cold Harbour Income Processing, CRM, Mobile Care Management, Radar, and Exchequer finance systems. You will work closely with stakeholders to gather and analyse business requirements, propose solutions, and ensure the effective utilisation of these systems to enhance our care delivery, sales & marketing and financial processes. The role will be based at our Northampton Group Support Centre which offers a friendly and inclusive office environment where people feel valued.
- Requirements Gathering: Collaborate with stakeholders, including care home managers, clinicians, and finance teams, to elicit and document detailed business requirements related to the use of technology systems.
- System Evaluation: Evaluate the effectiveness and efficiency of existing systems, identifying areas for improvement, optimisation, and integration.
- Solution Proposals: Develop and present proposals for system enhancements, customisations, or integrations to address business needs and improve processes.
- Data Analysis: Analyse data from various systems, including Cold Harbour Income Processing, CRM, Mobile Care Management, Radar, and Exchequer finance, to extract actionable insights and inform decision-making.
- Documentation: Create and maintain detailed documentation of business processes, requirements, workflows, and system configurations.
- Testing and Quality Assurance: Collaborate with the operational teams to ensure that system changes meet specified requirements and are thoroughly tested before deployment.
- User Training: Provide training and support to end-users, ensuring they can effectively use the systems to meet their daily tasks and responsibilities.
- System Maintenance: Monitor system performance, troubleshoot issues, and coordinate with IT teams and vendors for system maintenance and upgrades.
- Reporting: Develop and generate reports and dashboards from CRM, income processing, care planning, incident management and finance systems to support management reporting and decision-making.
- Compliance and Data Security: Ensure that system usage complies with healthcare regulations, including data privacy and security standards.
- £35,000 per annum
- Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
- Holiday pay and holiday-type benefits through employee discount scheme
- Pension
- A career development pathway and support with qualifications
- A comprehensive and supportive induction programme to ensure confidence and competence
- Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
- Staff well-being programme
- Refer a Friend payments
- Free DBS, free uniform
Joining our Avery Healthcare as a Business Analyst offers the opportunity to work at the intersection of healthcare and technology, contributing to the improvement of care delivery and financial processes across our 100 care homes. We offer competitive compensation, benefits, and a supportive work environment for your professional growth.
About You
Qualifications:- Proven experience as a Business Analyst, preferably in the healthcare industry, with knowledge of healthcare systems and processes.
- Familiarity with healthcare technology systems, including Cold Harbour Income Processing, CRM, Mobile Care Management, Radar, and Exchequer finance systems, or similar systems is highly desirable.
- Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
- Proficiency in data analysis and reporting tools.
- Attention to detail and a commitment to ensuring data accuracy and compliance.
- Ability to adapt to a dynamic healthcare environment and prioritise tasks effectively.
About The Company
Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.
Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in Finance within the care sector and would like to be an important part of our #OneFamily, apply today.
This Post will Require
Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.
