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** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate.**

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. And right now, we are looking for a Business Analyst to join us as part of a large scale transformation project at an exciting time in Saga’s history.

You will be responsible for providing business analysis across the business and provide a more detailed understanding of business processes and the impact of the change. This includes capturing, validating, documenting, and obtaining sign off on business requirements for changes raised across the Insurance division. The key strategic nature of many of the projects and changes that you will manage provide the opportunity to work with a variety of people and teams and regularly involves interaction with senior management.

• Capturing, interpreting and translating business requirements from change owners and subject matter experts and turning that into acceptance criteria for user stories. for use in change delivery through sprint cycles and other change methodologies.
• Analysing business data to identify trends and opportunities as part of continuous improvement
• Facilitating effective workshops and meetings drawing out requirements and solutions
• Business process engineering with efficiency and lean disciplines for approved change
• Reporting and tracking progress across assigned projects, identifying and escalating any blockers hindering progress where necessary
• Being business solution focused, evaluating multiple options before helping the project team settle on a solution, recommending ways to tackle a task where relevant
• Identifying system and operational process gaps, pro-actively raising these to the relevant department and support in the creation of their change requests
• Maintaining knowledge of the project and change lifecycles
• Applying project methodologies utilised within Saga
• Gaining an extensive knowledge of systems, operations, and people across the business
• Ensuring swift progress across multiple concurrent projects though organisation and time management skills, whilst being able to adapt quickly to changing priorities and workloads.
• Demonstrating and maintaining a logical approach to problem solving
• Being able to work under my own initiative with a brief understanding of the task required, working out a plan of who to speak to and the best way to gather the required information.
• Supporting Project Managers and Scrum Teams within Change where additional analysis is required
• Continually learning and sharing lessons with my peer group
• Effectively manage stakeholder expectations around scope and delivery
• Liaising with other departments, representing the Change Management Team
• Building strong relationships with all levels of personnel to complete tasks.
• Ensuring actions, risks, issues, and decisions are logged against appropriate change items

• Experience within the financial services or insurance industry is desirable
• Proven experience of in gathering and documenting requirements
• Proven experience of process modelling
• Relevant Industry or Business Analysis qualifications (e.g. BCS, IF1/2, CII)

Our Saga Values:

• Precision Pace - Always owning and making things happen.
• Empathy – Always aware of others.
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote”

The standard benefits when you join Saga include:

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year

• Free private medical insurance after 1 years' service

• Workplace Pension

• AXA Be Supported

• A range of reductions and offers from leading retailers, travel groups and entertainment companies