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Business Unit: Customer Services
Salary Range: Up to circa £23,200 per annum DoE
Contract Type: Permanent Contract, Full-Time and Part-Time considered.

We’re at our best when we have something to drive us forward, a belief that underlines who we are and what we do. Our Purpose. We want to make people happier about money – and that idea starts with every single one of us here at Virgin Money. Feeling Insatiably Curious about your next adventure? You might have just found it.

We’re searching for Business Advisers to join our Business Direct telephony team. If you have a passion for delivering fantastic customer service and helping customers with all their business banking needs this might be the role for you!

What do YOU get when you join Virgin Money… Red Hot Rewards of course!

• 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time).
• Up to five extra paid well-being days per year.
• A 35 hour working week.
• 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market leading Pension.
• Private Medical Insurance.
• Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness.
• A digital-first colleague experience.
• Ability to work anywhere in the UK (where the role allows).

All these benefits are available to colleagues from their first day. Have we got your attention?

So, tell me some more…

We’re looking for highly motivated individuals to provide a best in class, tailored made experience to our small business customers. But don’t worry, we will coach, support and encourage you to develop the skills you need.

Here’s what you’ll be doing…

• Providing a fantastic customer experience, you’ll be the first point of contact for prospective and existing customers;
• Providing professional and personable service for customers at all times, taking ownership of queries and requests;
• Having meaningful conversations with our customers, you’ll identify their needs and introduce the right products and services that will benefit them;
• Contributing to the team's overall business objectives, in particular supporting and educating our customers on our digital proposition;
• Maintaining and demonstrating high degrees of data quality and accuracy;
• Ensuring all policies, procedures and FCA banking regulations are always adhered to.

There are a few essentials you need to bring…

• A genuine passion for customer service and willingness to go the extra mile in order to ensure a brilliant customer experience;
• Good organisational and administrative skills, ensuring all tasks are complete within required timescales;
• Strong verbal and written communication skills;
• A desire to continually broaden your knowledge and share best practices with your team;
• Ability to understand and follow policies and procedures to ensure we keep the Bank and our customers safe.

It’s a bonus, but not essential if you have…

• Previous financial and/or call centre experience.

We really need you to have the skills and experience listed in the “There are a few essentials you need to bring” section above, but the rest is just our wish list, so please don’t let that put you off applying, we’d love to hear from you!

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at [email protected].

Now the legal bit…

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.