business administrator United Kingdom
Job description
Job Reference: GRP/DY/14-07/877
Job Title: Business Administrator
Location: Bury St Edmunds
Salary: Competitive
Contract: Permanent
Hours per week: Core working hours for this position are from 08:30 until 17:00, Monday to Friday. However, flexibility will be expected regarding hours of work to suit the needs of the business and team due to the diverse nature of work undertaken
Business Overview
OCS Group UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Job Overview
We are currently recruiting for a Business Administrator to join our passionate and driven team based at our client’s site in Bury St Edmunds.
The Business Administrator is part of the National Support Team contract delivery team and will work with colleagues and clients to provide business and performance insight through the use of data analysis, visualizations and reporting. The role will work closely with contract management, helpdesk, and leadership teams, providing data mining, analysis and performance reporting on contract delivery, supporting projects and other business or MI-led initiatives.
You’ll also be producing and developing visually appealing dashboards and bespoke reports, as well as critiquing existing reports and identifying potential improvements through MS Excel Spreadsheets, our Smartsheet and Power BI platforms. You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines. You’ll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.
Benefits
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards
Key Responsibilities:
- Produce daily, weekly, and monthly contract reports as required by Contract Management Team.
- Provide Daily Monitoring and jeopardy reports relating to the contractual KPIs.
- Liaise with the Operational, Commercial and Helpdesk teams on Jeopardy management opportunities identifying specific KPI’s at risk.
- Undertake analysis of reactive call data to identify trends relating to call volumes and cost to identify opportunities for efficiencies.
- Produce monthly invoicing for specific clients to our finance team.
- Own and update Contract Teams & Smartsheet & Governance platform pages to ensure all contact information is up to date and accurate.
- Management of Contractual Scoring processes including co-ordinating any mitigation or information to ensure the contract performance is maximised.
- Maintaining client Power BI raw data to produce the relevant client reporting.
- Co-ordinating initiatives from internal and external sources including supporting implementation and tracking outputs.
- Ensure meeting minutes are recorded and shared with the relevant key stakeholders.
About You:
- Applicants must have the right to work in the UK.
- Proven experience in a similar role is advantageous.
- Strong IT skills including MS Office 365 skills, particularly Excel.
- Experience in BI software such as Microsoft Power BI.
- CAFM systems use such as Concept Evolution.
- Strong analytical skills.
- Be able to interpret managers' expectations into clearly defined actions.
- Extensive experience in data analysis & reporting from multiple data sources and complex data sets.
- Proven track record of delivering performance improvement through data analysis.
- HND/Degree level qualification in Math, Data Science, Computing or similar an advantage.
- Disclosure clearance is required for the role.
Personal Attributes:
- Diligent, numerate with excellent attention to detail.
- Ability to work as part of a team.
- Ability to prioritise and organise own work whilst working on a variety of tasks.
- Excellent communication and interpersonal skills.
How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)
https://app.smartsheet.com/b/form/f3343c912a8643b69cfdc89dc2bbba8f
Diversity & Inclusion
We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.
