Business Administration Apprenticeship - Aston Academy Sheffield, England
Job description
Under the direction of the Trust’s Business & Finance Manager and day to day guidance of the Administration Manager, the Receptionist Administrator will provide a highly professional and efficient service, providing a first point of contact for telephone enquiries and welcoming students, parents/carers, and other visitors to the academy.
Duties
RECEPTION
- To provide a highly professional first point of contact for the academy ·
- To answer all incoming telephone calls in a timely and effective manner, directing calls and or taking messages as appropriate.
- To meet and greet all persons coming into the academy in a professional, polite and friendly manner– this will include parents / carers, students, general visitors, delivery personnel, contractors etc., mindful of safety and security of the whole academy community.
- To ensure visitors are allowed access to the site without delay, following all relevant systems, including our required signing in procedures and provision of identification badges, prior to them proceeding further onto the academy site.
- To efficiently and accurately relay information, messages etc. provided by visitors and telephone callers to the relevant person(s) in the academy – this may be achieved by email, telephone, or personal delivery of the information / message to the individual involved.
- To respond appropriately to student enquiries as required
- To ensure reception area is welcoming and maintain its general tidiness·
- Provide tea / coffee etc. for visitors as required
ADMINISTRATION
- The processing of incoming and outgoing general email and postal mail – ensuring both are directed in a timely manner to the relevant person in academy
- When requested by appropriate academy personnel, to contact parents / carers by letter or telephone to provide information relating to academy or individual students
- Updating and maintaining academy records which may include registers, student database etc as required
- Providing support for the organisation of meetings as required, e.g. room booking, setup, refreshments etc
- To undertake general administration duties, which would primarily but not exclusively include: word processing, filing (manual and electronic), processing of mail and email, minute taking, photocopying, receiving and making telephone calls, support for the organisation of meetings (such as room bookings, refreshments etc).
GENERAL DUTIES AND RESPONSIBILITIES
- To maintain the confidentiality of the working environment
- Promote the aims of the Trust
- Support and maintain a positive working environment between colleagues across the academy
- Monitoring of students during lunchtime – where required this may involve a 15 minute ‘duty’ and could include helping to ensure that students enter the dining halls in a safe and orderly fashion, supporting behaviour on academy corridors or generally across the academy site during lunchtime
- To undertake training as required
- To be familiar and comply with all relevant Health and Safety, Management of Risk, Operational, Personal, Data Protection and Financial Regulations policies and procedures
- To ensure duties and responsibilities are carried out in a safe manner and safe working practices are adopted, in accordance with the Health and Safety at Work Act, 1974.
- To understand and comply with procedures for the emergency evacuation of the academy.
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Non judgemental
Qualifications
- GCSE or equivalent English (Grade A*-C/9-4 or Level 2 equivalent) desirable
- GCSE or equivalent Maths (Grade A*-C/9-4 or Level 2 equivalent) desirable
Things to consider
Pre-employment checks Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Vetting.Com. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
Benefits
•Eligible for an NUS card for discounts in shops and restaurants •Eligible for an apprenticeship oyster card •Automatic rise in pay after 1 year •Remote learning •Prizes and vouchers to be won (apprentice of the month) •Paid twice a month
Job Types: Full-time, Apprenticeship
Salary: £10,296.00 per year
Benefits:
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Work Location: One location
