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Duties/Responsibilities

• Actively and enthusiastically work towards achieving qualification as agreed in you individual learning plan.
• To undertake a recognised apprenticeship and be fully compliant with activities and assignments as required.
• Skilled in the use of multiple IT packages and systems.
• Support and engage with different parts of the organisation and interact with internal or external customers.
• Focusing on adding value through supporting functional areas, developing, implementing, maintaining and improving administrative services.
• Supporting the site teams as and when required to provide a wider overview if the business.
• Gaining an appreciation of Facilities Management through understanding contractual requirements and service delivery targets.
• Assist in Absences and Overtime recording via Smartsheet and ADP.
• Identify and respond to colleagues’ requirements via telephone and email communications.
• Assist in Uniform ordering and Distribution
• Ensure high level of input accuracy to rigidly maintain data integrity
• Ensure Site communications are sent in a timely manner.
• Ensure up-to-date training on the system applications by attending training courses or by self-taught modules
• Maintaining the filing and archive systems
• Assist in training record management, filing and updates.
• Assist in management of the learning management system
• Attend to all related queries from internal as well as external clients within the laid-down timelines either by phone or in writing and ensure high level of customer satisfaction
• Assist with general office duties such as, stationary stock control
• Compile spreadsheets in Word or Excel format for any non-standard reporting
• Identifying with and participating in the attainment of team objectives and priorities. Communicating and sharing knowledge with other team members
• Developing personal skills to meet both individual and team needs
• Maintain focus on excellent customer service delivery standards
• Maintain a high level of knowledge of all products and services on offer by the company
• Work towards the continuous improvement of EMCOR’s (including Workplace Health & Safety, Quality Assurance and Environment), existing standards, values and culture
• Manage time effectively and efficiently to meet the varied and demanding nature of the role.
  

Person Specification

• Proactive in learning new things
• Minimum level 4 in Maths & English or equivalent
• Satisfactory completion of on-going apprenticeship assignments and progress assessments.
• Satisfactory completion of practical projects in the core apprenticeship discipline.
• Be able to communicate effectively and have flexible approach to work patterns.
• Smart and presentable
• Personable, approachable with a positive and polite approach
• Good written and verbal skills

Benefits

• 25 days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days
• Company sick pay
• Industry leading Maternity & Paternity Policies Real Living Wage Employer
• Refer a Friend scheme
• Professional training – suited to your role
• Extensive Learning & Development opportunities - including opportunities for progression.
• Discount Shopping, Gym, Days Out
• Bike To Work Scheme
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
• Occupational Health - Making a positive change to Health & wellbeing at work.
• Various Rewards & Recognition Awards
• Stable employer with long-term prospects on the contract