bus driver Denver, CO
Job description
Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.
SUMMARY: The Bell Captain greets guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.
DUTIES AND RESPONSIBILITIES:
- Load and unload luggage carts
- Tag and store luggage
- Escort guest to hotel rooms
- Provide an overview of guest room, hotel services and amenities
- Make deliveries to guest rooms
- Assist guest with room changes
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Perform house attendant functions when staff shortages occur
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Ensure overall guest satisfaction
- Perform other duties as requested by management
QUALIFICATIONS:
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Must possess basic computer skills
- Must be able to respond to guest requests and business volume quickly and efficiently
EDUCATION AND EXPERIENCE:
- Previous customer service and supervisory experience required
- Previous hotel experience preferred
COMPETENCIES:
- Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Continually required to stand and walk
- Continually required to utilize hand and finger dexterity
- Occasionally utilize visual acuity to operate equipment and use a keyboard
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis
- Continual exposure to outside weather conditions
- Must have a valid driver’s license if required to operate a company vehicle or guest vehicles
SALARY:
HOURS:
BENEFITS:
- Medical, Dental, and Vision Insurance
- Voluntary Short-Term and Long-Term Disability
- Company paid Basic Life and AD&D Insurance
- 401(k) with Company match
- Paid Time Off and State required sick pay
- 8 Paid Holidays
- Hotel discounts by brand
