Brand Specialist, Menswear

Brand Specialist, Menswear Birmingham, England

Selfridges
Full Time Birmingham, England 21648 - 28077 GBP ANNUAL Today
Job description

Job Introduction

As a Brand Specialist, you will be the subject matter expert and true ambassador for your own business area. Fully knowledgeable and understanding of your Brand’s story and heritage, it is your job, to grow business, and in doing so to deliver the best service that only Selfridges can offer, and maintain the highest of retail standards in your space. Share your knowledge with your team, to raise the profile of your brand and drive sales.

As a Brand Specialist you will:

  • Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
  • Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
  • Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
  • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service
A bit about the role
  • All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
  • A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
  • Well informed. You will make it your business to know what our competitors are up to
  • Known to be a sales and service expert
  • Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
  • Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
  • A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
  • An example of our values, a trusted and respected colleague.

Brand Specialist, Menswear
Selfridges

www.selfridges.com
London, United Kingdom
Andrew Keith
$2 to $5 billion (USD)
1001 to 5000 Employees
Company - Private
Department, Clothing & Shoe Stores
1909
Related Jobs

All Related Listed jobs

Proposal Specialist - Social Sector
McKinsey & Company London, England 44955 - 78688 GBP ANNUAL Today

Undergraduate degree in any discipline; postgraduate degree in a relevant discipline is desirable but not essential; degree in a social science subject would be

marketing
Panther Residential Management Smyrna, GA 81498 - 54000 USD ANNUAL Today

Reports to: President of Operations
Exempt


The Position

The Marketing Manager will act as...

Assistant Manager
KFC Kilmarnock - Queens Drive Retail Pk Kilmarnock, Scotland 11.4 GBP HOURLY Today

Youll motivate and develop a high performing team to deliver a reliable and consistent experience for our customers, as well as driving sales and profitability

Graduate Programme, Audit - Bristol (Sept 2024)
Evelyn Partners Bristol, England 23959 - 31715 GBP ANNUAL Today

Alongside your work, you'll receive first-class professional training as you study for the Associate Chartered Accountant (ACA) qualification, which will enable

Lead User Researcher
Monzo London, England 60000 - 87000 GBP ANNUAL Today

Work closely with Product Managers, Product Designers, Engineers and other User Researchers to generate hypotheses and plans for high-impact research that helps