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brand ambassador Boston, MA

FLIK Hospitality Group

Full Time Boston, MA 65998 - 12.04 USD HOURLY Today

Job description

Flik Hospitality Group

Salary: $31.73 / hour

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Lead Lobby Ambassador will be responsible for setting the tone and the elevated standards for all Lobby Hosts in their locations to engage all Clients, Guests, Vendors, Tourists and Tenants who enter the lobby and reception center, and will display an energetic, friendly, and approachable leadership demeanor at all times.

Key Responsibilities:

Responsible for leading and supporting every Lobby Host so they have the proper tools, training and understanding of how to be fully engaged in greeting guests and visitors with enthusiasm and ultimately, creating a remarkable experience.
Responsible for understanding and implementing firm’s Hospitality SOPs by engaging in weekly trainings with all building personnel
Track and annotate hospitality trainings with building personnel for review with General Manager and Firm’s Hospitality Manager
Responsible for creating and managing the daily/weekly schedule assuring appropriate coverage during breaks and call outs.
Coordinating with local PMO to assure proper daily coverage as required.
Responsible for leading Daily Stand Ups in accordance to established standards.
Responsible for recording and tracking associate hours to assure proper payroll processing.
Performs as the "on the floor" leader of the Lobby Host team.
Responsible to effectively communicate any account or location-specific details pertaining to Lobby Hosts.
Actively participate in weekly/monthly meetings as needed.
Assures that all new associates receive proper onboarding materials and training programs as required.
Executes all duties of a Lobby Host and displays the standard by which their team should follow.
Acting as way-finders and hospitality services resource for all guests.
Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination
Reviewing and committing to memory the profiles of VIP guests expected for the day
Recognizing and welcoming VIP guests using service excellence standards
Communicating effectively with team members and passing on necessary information to colleagues that may arise.
Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience
Gaining an understanding of the client culture, key areas of activity and creating "transparency" by serving as an extension of the client
Takes ownership of their assigned building location, activity engaging with all guests.
Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency
Adhering to Hospitality signature look.
Ability to memorize FAQ‘s and speak knowledgeably about the building, surrounding areas, transportation, local restaurants, and Local ‘happenings’.

Preferred Qualifications:

2 years of hotel, corporate or conference center experience.
Previous reception / customer service management or supervisory experience.
Superior quantitative, oral and written communications and problem-solving/strategizing skills.
Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
Bachelor’s degree is preferred.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.