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Salary - Competitive rates of pay

Location - Brighton

Days of Work - Monday-Friday

Hours - 8am-5.30pm

REPORTS TO: Area Manager/Operations Manager/Managing Director

We are currently looking for an experienced Branch Manager to join our team in our Brighton office.

SUMMARY OF POST:

To be responsible for the day-to-day running of the business, the team and the quality of care being delivered.

To promote a caring service for clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs, and to ensure that each client receives care appropriate to their individual needs.

Participate in the growth and development of the business, attending external meetings and representing the service in a positive manner.

To implement the requirements of the Health and Social Care Act 2008, and comply with all regulatory requirements to ensure the branch provides first class person centred care to our clients.

To comply with Policies and Procedures of Better Healthcare and to perform other duties, as may from time to time be required by Better Healthcare Services and/or Area/Operations Manager

MAIN RESPONSIBILITIES:

Day-to-day running of the Branch:

• Managing the day-to-day operations of the branch

• Providing all relevant information and leaflets to prospective new clients

• Visiting potential clients to discuss requirements

• Deciding whether or not the branch is able to meet the personal care needs of any prospective client and providing information on fee's according to contractual agreements

• Ensuring that each new client receives a written copy of the terms and conditions of engagement and that each service user and, where appropriate, their representative or carer, understands them

• Investigating complaints, following our Complaints procedure; taking appropriate action and reporting to Regional Manager, COO, Safeguarding Authorities and/or the CQC

• Ensuring CQC requirements are met at all times and compliance is properly adhered to; to Liaise and co-operate with CQC inspectors and inspections.

Service User Care:

• Ensuring that the emotional, spiritual, physical, medical and material needs of the service users are recognised, assessed and met

• Supporting service users in the taking of decisions in matters which affect their lifestyle

• Making or contributing to the assessment of need of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user's family, and developing a service user's plan which provides a satisfactory quality of life for that person

• Promoting relationships which enable each service user to participate in the life of the local community to the maximum of their ability

• Participate in the growth and development of the business, attending external meetings and representing the service in a positive manner.

• Ensuring the safe and appropriate delivery of care is carried out by a competent and compliant worker which may include terminal care, under the direction of the GP and with the support of the community nursing service.

• Ensuring records are kept appropriately and in accordance with Confidentiality and Data protection legislation

Staff Matters:

• Ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Assisting with recruitment and deployment of all staff and developing good communication with and between staff.

• Ensuring that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met.

• Promoting dignity and respect throughout the service towards customers and between colleagues and other contacts.

• Implementing company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters

• Providing information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carrying out appraisals and monitoring staff performance.

• Ensuring records are kept appropriately and in accordance with Confidentiality and Data protection legislation.

• Ensuring all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care assistants are sick or absent.

Responsibilities Concerning Premises:

• Ensure compliance with the requirements of the Health & Safety at Work Act, 1974

• Advising the Regional Manager of any malfunction of the heating, lighting or emergency systems and ensuring the security of the premises

• Ensuring that the fire regulations are complied with and advising the Managing Director if there are areas of risk

• Ensuring that legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with, and advising the person-in-control accordingly where action is required

• Risk assessing service users' homes with regard to health and safety and infection control issues and providing advice to staff regarding safe and healthy working practices in the field.

PERSON SPECIFICATION:

• strong 'people' and communication skills
• good observational skills
• experience of assessing an individual's care and support needs
• the ability to negotiate and manage a budget
• the ability to maintain accurate records
• knowledge of relevant legislation, local services and resources
• a good understanding of the medical conditions affecting service users
• the ability to build effective working relationships with Clients, their families, staff and other professionals
• the ability to coach, mentor and encourage others

Essential Desirable

Qualifications - Willing to work towards QCF 5 - QCF qualified

Experience

• At least two years' experience in a senior management capacity within the previous five years
• A management qualification or care qualification equivalent to NVQ level 4
• The ability to take on responsibility
• Effective Leadership skills
• Self motivated and highly organised
• Flexible attitude
• Caring approach
• An effective communicator
• Commitment to high standards
• Commitment to training

All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment.

All staff are expected to respect the requirements under the Data Protection Act 1998.

All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work Act 1974.