Branch Administrator Romford, England
Job description
Chubb Fire & Security now has an opportunity for a Branch Administrator to join the team in our Romford (Harold Hill) branch. The main goal of this role is to provide administrative support to ensure the smooth and effective running of the branch. You will also be supporting the Operations Managers, helping to provide the best customer service possible.
This is a full time office based role and the hours are Mon-Fri 9-5
- Support the Operations Managers with planning and management of work in progress
- Organise, check and input engineer timesheet information on a weekly basis and process engineer expenses
- Maintain customer job files, ensuring that all necessary information is accurately recorded, using JD Edwards
- Communicate with Customers, Engineers and the Customer Service Centre to book in installation and service calls
- Assist with customer disputes pertaining to their invoices
- Order equipment as well as ordering uniforms and PPE
- Take calls from Customers, Engineers and other internal departments to assist in the resolution of any issues or concerns
- Proven previous administration experience ideally in a high volume business
- Have exceptional customer service skills
- Be experienced in working with customer disputes
- Have a high level of IT literacy, especially Microsoft Word and Excel
- Be proactive and have the ability to pick new things up quickly
Additional Information
- 25 days holidays plus bank holidays
- Free Onsite Parking
- Company pension scheme
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
- Continuous training and development
More about us:
Chubb Fire & Security is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.
We welcome applications from talented Branch Administrators, Administrators, Service Administrators, Business Support Administrators, Customer Service Administrators, Office Administrators, Install Administrators, Operations Administrators and Installations Administrators who live within a commutable distance of Romford, Harold Hill, Brentwood, Cranham, Upminster, Dagenham, Havering Park, Noak Hill, South Weald or Great Warley.
