Box Office Assistant Portsmouth, South East England, England
Job description
Job Title: Box Office Assistant
Reporting to: Box Office Manager
Key Relationships: Marketing; Duty Managers and Front of House Team
Hours: 25 hours per week over 3 - 5 days out of 7, subject to flexibility and variation to meet the business needs
Purpose of the role
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests. To liaise with all departments organising and distributing relevant and requested information. Increasing the revenue for the venue by promoting the sales of tickets and events.
Our ideal candidate will be someone with a passion for delivering outstanding customer service and has a great attention to detail.
Main Responsibilities
- Effective contribution to New Theatre Royal’s Box Office ticketing service including dealing with customer enquiries and taking bookings for shows and events
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Deal with customer financial transactions – balancing tills at the end of your shift and submitting financial reports
- Liaise professionally and courteously with promoters and external ticketing agents
- Deal with any customer complaints in a professional manner
- Keep up to date with current promotions and pricing, to provide information to customers, on request, while maximising all show and venue sales opportunities
- Manage and maintain the administration of all reservations, cancellations and no- shows, in line with company policy
- To confidently upsell our many additional products
- To manage and implement, ticket requests from companies, charities, promotions and our membership schemes in liaison with the marketing team
- Maintain personal knowledge by completing in-house training and online workshops
- Always adhere to all company policies and procedures
- In liaison with the Box Office Manager, take responsibility for the effective use and maintenance of the ticketing database and routine housekeeping of the ticketing system
- To have an understanding of the Data Protection Act and ensure that all staff are adhering to this policy
- To provide guidance to the team, when required, on all areas of the ticketing and sales function
- Provide reports and complete all daily administration tasks as required for all departments and management
- Maintain effective communication, at all times
Person Specification
- We are looking for flexible individuals who can work both as part of a team, and individually, to achieve and deliver best practice and an excellence in customer service at New Theatre Royal.
This Job Description is not an exhaustive description of your duties.
You will be required to adopt a flexible approach to your role and responsibilities.
In particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.
The successful applicant will be required to comply with our Data & Barring Service (DBS)
Check procedures.
Terms & Conditions
Salary £13,546 per annum
25 hours per week over 3 - 5 days out of 7
Hours: subject to flexibility and variation to meet business needs
Shifts are flexible and include daytime, evenings, weekends, and Bank Holidays.
Benefits Complimentary or discounted tickets to selected shows
(conditions as per New Theatre Royal policy).
How to apply
Please email your CV and covering letter to [email protected] and click the link to complete the Equal Opportunities Monitoring Form.
Closing Date: Friday 26 May 2023 at noon
Interview Dates: Interviews will be held early June
We are proud to be an equal opportunity employer and strive to provide a platform for everyone.
The value of equal opportunities runs through the heart of the organisation.
A diverse team and their range of experiences are vital to the Theatres success, we still have work to do to make sure that our team represents the communities we serve. We actively encourage people with different and diverse backgrounds to join us.
Job Types: Part-time, Permanent
Part-time hours: 25 per week
Salary: From £13,546.00 per year
Benefits:
- Employee discount
Flexible Language Requirement:
- English not required
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Portsmouth: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 26/05/2023
