Bowel Cancer Screening Administrator and Helpline Operative (BCSP) Nottingham, England
Job description
Band 3
Job overview
Due to service expansion, we are looking to recruit, enthusiastic and highly motivated individuals to join our fantastic team.
As a Screening Administrator and Helpline Operative, (SAHO), you will be working as part of a large team for the Bowel Cancer Screening Programme (BCSP) based at QMC. The BCSP is a National Programme which currently invites people aged 56 – 74 year olds to take part in screening. Our Hub invites over 1 million people each year across the East Midlands and East of England to take part. We are currently widening the screening age to invite ALL those aged 50 - 54 by 2025, and we also provide a similar service to GPs across the East Midlands Area.
This is an exciting role with a lot of variety You will be working across three different areas, all within our one department at QMC, where you will have the chance to develop skills that may be new to you. Your work in the Programme helps detect bowel problems and early cancers, because of this, we’re significantly increasing the detection rates in our area. The work you do saves lives. In fact, people often get back in touch to thank us for the work we do.
If you’re passionate about working as part of team that strives to make a difference nationally, we want to hear from you.
Main duties of the job
In addition to the below summary please familiarize yourself with full Job Description and Person Specification documents attached to this advert.
You will have the opportunity to work across 3 areas throughout the week, these include:
Administration - duties including booking clinic appointments, sending out letters and test kits.
Helpline - speaking with the public on a national freephone helpline, giving advice and reassurance to questions and queries regarding the Programme.
Laboratory - adhering to good laboratory practices, dealing with sample reception, logging and checking of samples returned to the Hub.
Being able to confidently speak to members of the public and liaising with Screening Centres regarding clinic appointments is a requirement. Our staff must also be able to demonstrate empathy, compassion and deal with potentially distressing calls.
You will receive full training in all of our areas so prior knowledge or experience of in working in any these areas is not essential. Please ensure, as part of your application you explain how your skills and experience match our person specification.
We hold full UKAS Accreditation and staff are required to adhere to strict policies and procedures.
We warmly welcome visits to our department so we can show you what a difference we make!
Working for our organisation
The BCSP is an exciting programme aimed at reducing deaths associated with Bowel Cancer by detecting cancer early at a treatable stage. The Programme in the Eastern region has been running for 15 years and is still expanding and developing. The Eastern Hub is hosted by NUH NHS Trust, which places safety and experience as high priorities, contributing to the improvement in the quality of care provided.
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.
Our Team works well together, and we expect everyone to support each other and ensure everyone feels welcome. We strongly encourage new suggestions for improved ways of working and promote a positive working environment.
Full training is provided for all areas (including Trust Mandatory Training) and is very structured and thorough. This includes the use of our dedicated screening IT (BCSS) system.
Annual Leave starts at 27 days a year plus bank holidays and there are additional benefits that come with working for the NHS.
Detailed job description and main responsibilities
Telephone calls from participants, relatives, members of the
public and other professional organisations
Use of the Bowel Cancer Screening Software
Administrative and clerical activities
Performs data input and sample reception duties
Assembly of test kits to be distributed to the clients of the programme
Person specification
qualifications
Essential criteria
- GCSE English C or above
- GCSE Maths C or above
Desirable criteria
- NVQ Level 3 in Business and Administration/ AS or A Levels or equivalent experie
experience
Essential criteria
- Competent at general administration tasks i.e. Photocopying, faxing, filing
- Experience in being able to work well in a team and as an individual.
Desirable criteria
- Experience of working in NHS & using NHS database systems
- Previous experience of laboratory work
- Experience in a customer-facing role.
- Understanding of the need for general cancer screening in the community
Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards
organisational skills
Essential criteria
- Able to plan own work and meet agreed targets on an ongoing basis
- Able to perform work with minimum supervision
Analytical & Judgement skills
Essential criteria
- Basic computer literacy – to include word processing, and data input
- Ability to analyse situations/issues
- Ability to handle confidential data and produce accurate and high quality work
Communication and flexibility
Essential criteria
- Excellent verbal communication and interpersonal skills.
- Friendly and professional
- Recognises own role as part of team
- Able to provide and receive information in various forms with colleagues and others and maintain confidentiality
- Flexible approach to working hours to help cover leave and sickness
- Able to work for long periods in an office, helpline or lab
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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
