Border Force - Training Delivery Manager Manchester, England
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Job summary
Please note - You must be a UK national for these roles.
Border Force is a Law Enforcement arm of the Home Office. We are responsible for handling the UK border control by implementing immigration and customs regulations and working with the wider Home Office on counter terrorism, organised crime, modern slavery and trafficking.
You can find out more about Home Office careers here.
Job description
This is a great opportunity to join the Learning and Development team, who provide an expert learning and development service within Border Force and for around 15,000 staff throughout the Home Office. The job is varied and rewarding and successful candidates will join a team that makes a difference by building the capabilities of frontline operational Border Force Officers and the delivery of Border Force’s wider strategic objectives. As part of the Home Office and wider Civil Service there are plenty of opportunities to develop your career with us.
Border Force Learning and Development Team
We are an expert team with great business knowledge and networks to enable true partnership working with our capability partners and subject matter experts. Our focus is on enabling leaders and managers to improve the experience for colleagues, building the capabilities required to create resilient competent and confident Border Force Officers of the future. We will do this through being values driven, insight led, outcome focussed, agile and expert.
We are responsible for delivering operational learning to frontline Home Office staff, equipping them with both the theoretical knowledge and practical skills required to work in a law enforcement environment. Trainers primarily deliver foundation training in Immigration and Customs functions to new recruits, but will have the opportunity to deliver other training to established staff and contingency personnel of all grades across the UK.
Those joining the Training Team at one of our regional hubs will manage a team of trainers at that hub. Whilst a majority of training will be delivered in the hub, some occasional travel to other areas may be required on a business needs basis.
Person specification
As a Training Delivery Manager you will work to a Senior Training Delivery Manager and be required to:
- Liaise with operational management teams, setting up procedures and processes, which will enable operational learning and development teams to manage the planning, requirements and deadlines for delivery of a range of training programmes and activities against priorities across the UK.
- Manage, develop, coach and lead a team of Officers based in one of our regional hubs, including monitoring and recording performance and attendance, ensuring completion of mandatory e-learning and performance related administrative tasks and encourage sharing of good practice amongst the teams and wider learning community.
- Prioritise, allocate and deploy resources, creating and organising training events in an efficient and effective manner to manage the demand and meet changing priorities.
- Produce and monitor daily statistics to provide trend data to aid efficient planning and use management information data to effectively and efficiently inform resource and team plans and the wider people function as required.
- Work with the wider Learning & Development resource community and national peer networks to assist cultural and business transformation as required.
- Build networks and work with stakeholders from other departments, communicating effectively to support delegates in their learning journey.
- Identify and mitigate risks, providing a range of solutions for consideration and drive continuous improvement
Whilst learning and development experience, through formal or informal delivery of learning or training programmes would be useful in this role, they are not essential.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
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Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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