Booth Operator Newton on Trent, England
Job description
Is this you??
We are looking to expand our team of Booth Operator colleagues providing an essential and efficient service to thousands of motorists using the busy A57 Dunham Bridge crossing of the River Trent.
Our Booth Operators are responsible for taking toll monies for all paying vehicles and ensuring they can cross in a safe and efficient manner.
We are looking for people who are dependable, reliable, and flexible with excellent time keeping skills. We offer a mix of predictable four on four off, day and night casual worker shifts, of either eight or six hours duration. Our work patterns cover 24 hours a day, every day of the year, except for Christmas and Boxing Days. We also offer casual hours shifts, again of eight or six hours duration. So, whether you are able to give a more regular commitment up to a full working week or are just seeking a few hours a week please get in touch to discuss how we can meet each other’s needs.
You should have a basic competence in mathematics to collect the tolls accurately and return the correct change and well as a friendly and approachable manner to assist motorists swiftly and resolve any payment concerns. Previous experience in operating electronic tills and bar code readers and or a customer facing role would be useful but not essential, as full training will be given.
Please remember that very occasionally motorists can become frustrated and impatient when queueing and waiting, so it is important that you can work swiftly, accurately and can handle potential conflict situations.
Job Types: Zero Contract with either predictable or casual work patterns
IMPORTANT
Dear Potential Applicant
Booth Operator Vacancy
Thank you for your interest in a Booth Operator position with the Dunham Bridge Company.
The initial part of our selection procedure requires you attend the Bridge for up to a couple of hours to work with a Supervisor. This is to familiarise yourself with the Booth Operator’s tasks and duties and the working environment. This would be in your own time and arranged directly with the Supervisor. After your visit the Supervisor may or may not recommend you for final interview or you may decide that the job is not for you and withdraw your application.
Thank you for considering a role with the Dunham Bridge Company. I look forward to hearing from you.
JOB DESCRIPTION IN DETAIL
1. JOB TITLE
Toll Booth Operator
2. HOURLY PAY RATE
£9.50 days
£10.20 nights
2. REPORTS TO Bridge Supervisors
3. PURPOSE OF JOB
The Booth Operator is responsible for taking Toll monies for all paying vehicles that wish to cross the bridge and ensuring all vehicles can cross in a safe and timely manner.
4. MAIN RESPONSIBILITIES, TASKS & DUTIES
a) Identify the vehicles correct toll, and receive the correct cash amount for that vehicle, giving the correct change if appropriate.
b) Identify the vehicles correct toll and deduct 1 crossing per journey from any appropriate Dunham Bridge swipe card that may be offered, in full payment for that crossing.
c) Identify the vehicles correct toll, and process electronic payments from any appropriate credit/debit card that may be offered, in full payment for that crossing.
d) Correctly and accurately record the crossing on the Toll booth cash register.
e) Issue a receipt to any requesting vehicle.
f) Accurately store monies on the racks provided, and at suitable times, transfer these monies into plastic multi-denomination cash bags.
g) Record on the shift sheet, any vehicles on account
h) Take the correct toll money out and put the correct till receipt in the Ray Small account tin, and record the crossing on the cash register, every time a Ray Small vehicle crosses the bridge through your toll booth.
i) Record on the shift sheet, any vehicles that cross as a concession.
j) Prepare (if appropriate to the shift being worked) a “half time” bag, using the cloth bags provided, and record the amount bagged on the shift sheet.
k) Issue customers with new, activated swipe cards, upon receiving the correct amount (Cash/Debit/credit) for the value of the card requested.
l) Accurately record details of any vehicles without the means to pay for the crossing on the sheets provided.
m) Accurately record those vehicles who have paid twice, for an earlier unpaid crossing, on the sheets provided
n) Deal with any “Wide load” vehicle, with the support of other booth operators or management/Office staff, ensuring safe passage is provided and the correct toll is received.
o) Deal with any emergency service vehicles and especially give ‘blue light’ vehicles priority by clearing lanes of other vehicles safely and quickly.
p) Bring to the attention of the management, any situation or incident that requires dealing with further (other than that which can be dealt with quickly and safely at the time, from the toll booth).
q) At the end of the shift, accurately count and record all monies taken on the shift sheet, and bag up in the cloth bag provided.
r) If requested by Management (through an additional shift) support the safe cleaning of the bridge, using Stop/Go signs for traffic control, while the bridge cleaning contractor is on site. Support with the expansion joint cleaning process, if required, while on shift.
s) Undertake cleaning of the toll booth if/when on the appropriate shift.
t) Ensure, under the direction of the management team that the Bridge business remains and operates within current Health and safety legislation.
u) Ensure that Dunham Bridge Company Health and Safety policies and procedures are followed at all times.
v) Ensure the correct Personal Protective clothing is worn at all times while on the bridge site.
5. MANAGEMENT OF PEOPLE
No line management or supervision of staff required.
6. CREATIVITY AND INNOVATION
Creativity will be required in developing and improving personal performance in response to the changing nature of the job and legislative Health and Safety requirements and priorities.
The Booth Operator will be expected to support the management team with investigating, identifying and implementing effective solutions to operational issues as they arise.
7. CONTACTS AND RELATIONSHIPS
Develop and maintain effective working relationships with Management, other Staff, Customers and Contractors.
This work will involve dealing with conflict and difficult and stressful situations with various Customers, Contractors and the Emergency services from time to time. Ability to call on management support if required.
8. DECISIONS
A requirement to make decisions or recommendations. The extent to which policies, procedures or other guidelines affect your decisions.
a) Discretion
Some basic operational decisions may have to be made in the absence of the supervisors/management team (e.g. Correct toll charges, maintaining personal health and safety).
b) Consequences
Any decisions made may have an impact on the future way the business is delivered or perceived.
9. RESOURCES
Electronic Till.
Laptop.
Bar code scanner.
Cash handling materials.
Credit/Debit card terminals.
10. WORK ENVIRONMENT
a) Work Demands
The Booth Operator must work quickly and accurately at all times whilst remaining polite and focused on the customer.
b) Physical Demands
Requirement to carry bags of money (coins) which can weigh in excess of 10kg.
c) Working Conditions
The Booth Operator could be exposed to extremes of weather conditions (Rain, cold, ice etc. or full sun, high temperatures) during the working day, whilst working outside or inside the booths.
d) Work Context
The post requires maintenance of working relations with Staff, Customers and Providers of bridge services/works using reflective practice, empathy and compromise in order to deliver a safe and satisfactory service.
11. KNOWLEDGE AND SKILLS
Ability to work quickly and accurately.
Cash handling knowledge and experience.
Knowledge of IT systems.
Ability to work flexibly and cover shifts at short notice if required.
Dependable and reliable.
Excellent time keeping skills.
Conflict management skills.
Approachable and friendly manner,
Good level of spoken English.
Basic level of Maths (Addition/subtraction) required.
12. GENERAL
a) Other Duties - The duties and responsibilities in this job description are not exhaustive. The Booth Operator may be required to undertake other duties that may be required from time to time within the general scope of the post. Any such duties should not substantially change the general character of the post. Duties and responsibilities outside of the general scope of this grade of post will be with the consent of the Booth Operator.
b) Equal Opportunities - The Booth Operator is required to carry out the duties in accordance with Dunham Bridge Equal Opportunities policies.
c) Health and Safety - The Booth Operator is required to carry out the duties in accordance with the Dunham Bridge Health and Safety policies and procedures.
Job Types: Part-time, Zero hours contract
Salary: £9.50-£10.20 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
COVID-19 considerations:
Full training in how to operate covid safely will be provided
Ability to commute/relocate:
- Newton on Trent, LN1 2JR: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (preferred)
- Night shift (preferred)
Work Location: One location
Application deadline: 12/03/2023
Reference ID: BO/2023/01
