Bookings Co-ordinator Southampton, England
Job description
Job description
Radio Taxis is Southampton’s largest local Taxi and Private Hire Company which operates in Southampton, Eastleigh and New Forest.
Brief
We have a new opening for Bookings Co-ordinator based at Southampton Airport and Main Head Office in Freemantle.
We are looking for someone to join our friendly growing team, on a permanent basis with both Full-Time and Part-Time positions available. Successful candidates will undergo full training so previous experience is not essential. But must have experience in customer service, Microsoft office and computer based previous experience.
We are a 24/7 business and run 365 days a year so flexibility is required.
Essential Skills
- Good computer and keyboard skills
- Excellent telephone manner & customer service
- Accuracy and attention to detail
- Ability to work well under pressure
- Good time-keeping and reliability
- Ability to work both individually and as part of a team
- Ready for a challenge and quick to learn
- Able to work flexible hours due to being a 24/7 business
Job Description
We are looking for candidates to be dedicated, hardworking, reliable and willing to go the extra mile. The role will involve taking telephone bookings from both the general public and corporate and entering the booking into a dispatch system (Autocab). You will also be required to call both customers and drivers to ensure a smooth and timely service.
Duties Include
- Taking telephone calls from both customers and taxi drivers
- Logging bookings into our computer dispatch system (Autocab)
- Helping customers with enquiries
- Logging complaints and lost property enquiries
- General office duties
Available Hours / Shifts
- Full-time and Part-time hours available.
- 6 to 8 hour shifts may include weekend and evenings
Overtime may be offered in addition to the above, based on business need.
Salary
£10.50 - £11.50 per hour, depending on experience.
Additional Pay
- Yearly attendance based bonus scheme
Benefits
- On-site Parking
- Opportunities to progress
- Full Training
- Work place pension
Remote Working
No
Accommodation
Unfortunately this role does NOT include accommodation.
Job Type: Full-time
Salary: £10.50-£11.50 per hour
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Southampton: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 24/06/2023
Reference ID: Airport1
Expected start date: 03/07/2023
